The Ridge Tool CompanyReviews of ridgid.com

Rigid power tools, work good until you have a problem, their customer service is the worst.

This company has a terrible/unacceptable customer service system to get replacement batteries and warranty work done. First of all you cannot speak to anyone in Canada about any issue or questions you are directed to the USA. The Canadian # is still going to the USA. I purchased a set of about 5 tools back in 2017. Both batteries pretty much Stop working within a month of each other. I called for replacements. They were every good on the phone and said I would have them within 14 days. Almost a month later No batteries. Called again. They sent them to the Wrong address? They sent them out again waited about 3 weeks and No Batteries. Called again. They had some crazy story about why they were not shipped?? Still waiting on the batteries for over 2 months now. I am now in Eastern Canada and to get my reciprocating saw repaired I have to drive about 160 KMS one way. while waiting on hold for over 1 1/2 hours I laugh at one of the recorded things they say: We have a great warranty if something goes wrong we will have it corrected in 14 days?? 2 major problems with this. What do you use for tools for 2 weeks and in my case over 2 months. Home Depot needs to set in here and get something much more reasonable for its Canadian Customers and maybe the USA customers if they have the same issues?

I Bought drill and sought service from LSA. POOR CUSTOMER SERVICE! Customer service per Kinsley Willis asked for make model serial which was all sent on May 6 2024 with photos of bill sale, tool, original box. No reply or confirmation of receipt or time line for resolution was ever received other than they were backlogged. (Side note: My son waited 5 months for a resolution. Side note: Home Depot has reduced their display of Ridgid. Maybe their partnership will end soon.) I will reconsider buying Ridgid now. I will not send a photo to trustpilot but I am a real consumer.

Customer service has been useless since the end of December 2023 with respect to shipping of the missing part for a shop vac that I had purchased at Home Depot. First, they told me it would be up to 8 days, after that it was 4 weeks. It's been 2,5 months now and still nothing. In the beginning it was a person named Jay, who was answering. Then they switched to a general "Customer Support". The best part is they collected all the info they needed, including the shipping address and asked a bunch of questions. What a waste of time.

Purchased A miter saw a year ago and registered for LSA it was stuck in LSA for 6 months. At that point it fell off my radar, I do reviews online and wanted to get some more tools and purchased a 5 tool kit and registered and its still in LSA. I have long forgotten what email I used to try and register before and so I am attempting to register again. Both being stuck in LSA I have called directly, In fact I am currently on hold for 2 hours 6 min right now and keep hearing a pick up and beeps as I believe I just keep getting put on hold. I also have an open live chat request that's been open for some time now with no response as well as several emails sent to customer service with no response. It's like they are avoiding anything to do with LSA with is a huge selling point of their product with leads me to believe it is a deceptive marketing campaign. I want them to honor the lifetime agreement and resolve this in a more timely manner.