The Ridge Tool CompanyReviews of ridgid.com

Lifetime warranty is useless if you can never sign in to their website

Just another corporate company full of empty promises.

I OWNED A 7" GRINDER FOR A YEAR NOW, THE PROTECTIVE SHIELD HAS A SMALL PLASTIC PEN TO HOLD IT IN PLACE. THIS PEN FAILED AND THE SHIELD IS ROTATING FREELY MAKING THE TOOL UNSAFE TO USE. CALLED THE 866 NUMBER ( BECAUSE REPEATED REQUESTS ON "CONTACT US " LINK ON THEIR WEBSITE WENT UN ANSWERED. THE ONLY THING THE LADY ON THE PHONE CAN DO FOR ME IS TO GIVE ME AN AUTHORIZED REPAIRS ADDRESS FOR ME TO TAKE THE TOOL THERE TO FIX AT MY EXPENSE.... GREAT WARRANTY COVERAGE...

Total disappointment bought a electric sawzaw didn't last even two years the lifetime warranty is a total joke buyer beware before this saw I had a cheap harbor freight saw that lasted 8 years thought I would spend more money get better saw and lifetime warranty wish I would never bought a Ridgid! It will be last one I buy!

I was waiting for Black Friday, hoping that some items might go on sale. But today, to my surprise, I saw that the items were marked as "on sale" while also listed as Out of Stock! Honestly, there was no need to lie to customers. It would’ve been better if they hadn’t done this at all. This kind of behavior shows a lack of integrity, and it’s hard to trust brands or companies that act this way. I won’t forget the name[RIDGID,Home Depot]of this company and others that follow similar practices. When a company lies to its customers, how can we trust the quality of their products? Let’s not forget: it’s the customers who keep businesses running. For me, even at the original price, this product is no longer worth it. If a distributor or producer deceives customers, they lose all credibility. Whether it’s Home Depot or the manufacturer[ RIDGID] at fault here, they owe customers an explanation.

I have called in 3 different times - last one I waited 1.5hrs for "Escalation" support. I have a barely used 6 gallon pancake compressor that is leaking and still under warranty. First two times I called in, I was given a name/number/vendor who can work on the product. Both do not service Rigid and have attempted to convey this to Rigid multiple times. The third time I was provided a location that is 1 hr and 20minutes away. This has not been a pleasant experience.

You get a "lifetime" warranty that you have to register within a certain time period. So you do, and they tell you they will "verify" your purchase. I purchased it at Home Depot.. so no problem, right? Now five years later I go to register a new tool and--while my registration emails exist and I know I did it--none of the tools show up in my "registered" tools. Ergo they never took the time to "verify" my purchase or they never bothered to tell me if something was wrong. I haven't received a single email from Rigid since that day. If this is how you treat your customers, I will never buy another tool from your brand. And I will return my new tool asap. I'd rather pay double for a brand that values their customers.

Hello, I have been a loyal customers for almost twenty years. I only bought Ridgid because of the warranty. Every time, I purchase a tool I immediately register it as part of our company protocol. Today after being on hold for forty minutes, I accept the option for a call back. An hour an a half later, I get a call back. The woman I spoke to told me I need to drive 180 miles round trip to get my tools serviced since your website wasn’t functioning properly and we couldn’t find my tools. Finally, she found the tool we were looking for, then hung up and never called back. So all the wait for nothing. Then I waited on hold for another hour and a half with no option for a call back this time. I dont understand that. I gave up and tried the website again. When I get on the website, I click on “start a claim” link which asks me for the tool model number. So I enter the model number, no tool can be found. So then I have to go find the tool in my tool box which has 11 pages of tools. Once I find the tool, next to the picture of the tool there is an option to again, file a claim. When I click that link it takes me back to the same page where the search option cant find the tool. So it basically takes us into a circle. So then I go back to my tool box, find the tool and then find the kit it was purchased in and then file another claim using the “toolkit tool number” this is a very important instruction should be given. You aren’t supposed to enter the tool number but rather the tool kit number. Why cant we look up tools by serial number? Why are the instructions so poor? However, even when I find the toolkit number and then find the right tool, the claim says the tool isnt under warranty anymore (even though it is and its a lifetime), in my toolbox it says the tool is under warranty, which is correct. When I try to chat with ‘customer service” it’s a useless AI program that only knows maybe four commands…. Wow! So ridiculous. I cant connect with anyone over the phone or chat, the website cant find the tools, when it does, it incorrectly has them listed as not under warranty. When I wait on the phone hours, customer service disconnects call and doesnt call back. Today, I have wasted hours on your program and good, loyal customers should be treated as such. Even the voiceover lady on the hold line says as much. Do better Rigid, you have forever lost my business.