RidefaboardWe are an online portable electric bike retail store with our mission to provide the best products with the best price guarantee.We have official brand authorizations for retailers. We also have great budget choices with perfect quality direct from the original manufacturer.Our website uses Shopify as our e-commerce platform, which is the safest e-commerce platform in the world.
Ridefaboard (ridefaboard.com) has 21 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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john M.
I placed an order with them 2 weeks ago. They took the money immediately, but I’ve heard nothing since. I’ve emailed them twice and got no response. I’ve tried to live chat and no response. I thought I could trust them based on other reviews, but apparently that was a mistake.
mark R.
Ordered a battery Got just what I needed
Johnny A.
My package arrived when it said it would and everything I ordered was here at the same time
Sam G.
They are the worst customer service company EVER! I bought a Nanrobot scooter in February and it ran for only 2 months before the screen would not get power to it! I reached out to both Nanrobot and Ridefaboard (dealer) with my scooter technicians diagnosis and test finding about the issues. I have had no resolution and yet to hear back since April with how they are going to resolve my problem! I’m at my wits end and can’t say enough horrible things about both of these pathetic companies! I would never ever buy anything from either of these companies!!!! Sam G
Louisa E.
The website experienced some glitches as I attempted to check out, repeatedly placing 37 scooters into my cart instead of one. Additionally, after receiving my scooter, I attempted to return it for a different model, but I was completely unable to contact anyone at the company to initiate the return. Over the seven day return period, I sent six emails with no response. Upon attempting to use the chat function on the website, I waited two days before receiving a response. When I let the chat monitor know I was hoping to start a return, I never heard back. Overall, I'm very disappointed with the customer service, but pleased with the product.
Ryder
I have pros and cons of this. the pros were that when they did communicate with me it went very smoothly and they apologized about the delay. the cons was that when they tried to update me the Email was sent to the wrong one so i never got it until it was sent again to the correct one. Overall I'm still happy that i get to ride and actually experience a E bike.
The B.
It’s so good
Tim H.
Love the bike. My son is happy and we received it just in time for his birthday. Great customer service.
