Rich & Clear Skincare®Rich & Clear is more than skincare — it’s a lifestyle rooted in clarity, confidence, and care.Our global brand is trusted by hundreds of thousands for one reason: we deliver real results. From dark spots to breakouts, our all-natural, dermatologist-approved formulas are designed for every skin type, shade, and story.At the heart of Rich & Clear is a core collection of powerhouse products that fit seamlessly into your daily routine — simple, effective, and made to glow with you.Skincare that works. A brand that cares.Join the movement and experience why so many are making the switch to Rich & Clear.
Rich & Clear Skincare® (richandclear.com) has 195 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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James
Made an order on 28th March. No progress on delivery, no response to several emails and calls. The company is scam. Potential buyers should beware!
Response from Rich & Clear Skincare®Apr 19, 2025
Thanks for sharing your experience. We hear you. The company is now under new management, and we’re working hard to make things right. We’d truly appreciate a second chance to earn your trust. Please reach out to [email protected] so we can personally assist you.
Dameisha M.
It’s almost a month later since my package shipped. Never received anything in the mail. I have emailed called never received help on what could have happened or explanation on how we can resolve this issue.
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Dameisha, we’re truly sorry for the lack of communication and delay. The company is now under new management, and we’d be grateful for a chance to make this right. Please email [email protected] so we can personally assist you and get this resolved.
Danyel
Haven’t yet tried the soap but I’m very excited to see how it works as there are very good reviews here! UPDATE: they do not answer to emails/calls and still no product. Will be disputing the charge with my bank because I don’t like companies that do bad business. Most of those 5 star reviews are just to get the coupon for the next purchase but you can’t even deliver the first?!
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Danyel — we understand your frustration and we’re truly sorry for your experience. The company is now under new management, and we’re working hard to rebuild trust. Please give us a chance to make this right by emailing [email protected] with your order info. We’ve got you.
Khadijah A.
SCAMMERS! I ordered products from Rich & Clear on June 27, 2024, through the Affirm app. I paid off the loan on July 12, 2024. In August, I reached out to them to inquire about the shipping status of my products, but they did not respond. I also contacted Affirm to inform them that I hadn’t received my order, but they were unhelpful. As a result, I filed a complaint with the Better Business Bureau (BBB) and my bank. Despite my attempts to obtain a refund, this company (Affirm) reopened my loan, which had been paid in full, and now claims that I never repaid it despite my proof of payment. I sent them my bank statement along with two letters from my bank stating that I would not be reimbursed for the transactions. However, Affirm refused to accept my documents as proof and sent the fraudulent bill to collections. I’ve been scammed twice, once by Rich & Clear and now by Affirm. You will be wasting your money if you order from this company.
Response from Rich & Clear Skincare®Apr 19, 2025
We’re truly sorry you had to go through this — no one deserves that kind of stress. Rich & Clear is now under new management, and we’re actively working to resolve past issues like yours and rebuild trust. Please reach out to [email protected] with your order info so we can personally look into this and help however we can. You deserve better, and we want to make it right.
Ma P.
Scammer!! Never receive my order
Response from Rich & Clear Skincare®Apr 19, 2025
We hear you and we’re truly sorry. The company is now under new management, and we’re working hard to make things right. Please email us at [email protected] with your order details — we’d appreciate a chance to fix this.
Пет Б.
Haven’t heard anything about my order for more than 2 months, so i just waisted my money, as most ppl in the review section here 🥲
Response from Rich & Clear Skincare®Apr 19, 2025
We’re really sorry you’ve had this experience. The company is now under new management, and we’re working to rebuild trust and fix situations like yours. Please email [email protected] with your order info — we’d love the chance to make this right for you.
Kathryn H.
Ordered product on August 1, 2024. Have not received it. Sent an email to support. No response. Sent a message on their social media account. Got an automated message. These people are frauds who take your money knowing the customer will never receive the product. Don't buy anything from them.
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Kathryn — we hear you, and we’re truly sorry for the experience you’ve had. Rich & Clear is now under new management, and we’re working to make things right with every customer. Please email us again at [email protected] with your order info — we’d really appreciate the chance to fix this for you.
Tikeicia W.
This company is a horrible scamming company. I live in England and ordered from them in May time passed and heard nothing no updates at all to even say item was shipped. I contacted them several times no response I decided to raise a dispute with my bank who gave me a refund back, they then cancelled the order I didn’t care at that point. The company now have the cheek to dispute with my bank asking back for the money are they serious….AVOID AT EVERY COST scammers wish I could give them a minus they need to be put out of business it’s disgusting how a company can take money from someone never ship an item and then ask back for the money for an item they never sent what craziness is that!!!!!!! I am fighting this all the way they are not having my money for nothing
Response from Rich & Clear Skincare®Apr 19, 2025
Hi Tikeicia — we completely understand your anger and frustration. You deserved better communication and better service. Rich & Clear is now under new management, and we’re working hard to resolve past issues like yours and rebuild trust. Please email us at [email protected] with your order info — we’d like the opportunity to personally look into this and make things right.
