RhoneReviews of rhone.com

I was tea looking forward to trying this out, I ordered and paid and delivery was due 8-11 April, those days came and went so I checked the track n trace which said it had been delivered, I was home and nobody knocked with a delivery, checked the CCTV around my house, nobody had delivered to “a safe place” no card put through my door to say I missed a delivery or it had been left with a neighbour, so I checked with my neighbours to no avail and them contacted Rhoné to explain all of this and asked for them to check with whoever they use as a courier and to ask for a replacement or refund. They are refusing a replacement or refund because they said “customer’s lie to get another freebie or a refund when they have actually received the package”. WOW 😮 They also can’t provide any proof that it was delivered to me, but I can prove it wasn’t, so this review will go everywhere to warn others about this experience and I have left the refund with the fraud team at my bank to deal with. Rhoné don’t bother responding, you’re an absolute disgrace of a company, some people may say scam artists. And I have all the emails to back up my review which I will also post online.

Ordered an item. The wrong item was sent to me. They would not correct their mistake because it was beyond 30 days even though it was their error. But, they did offer a $25 credit on the next order. There will not be a next order.

I placed an order one month ago and they charged my card but never sent an email confirmation and no product was received. They basically stole money. The site is a scam. I am shocked that some of the reviews say they received the items they ordered. This was not the case for me. I tried to get a refund but no one has replied.

Absolutely terrible quality. After a single light wear my quarter zip had numerous pulled threads and was unwearable.

DO NOT BUY FROM THIS COMPANY. They don't stand behind their product. This Lululemon knock-off company makes products that LOOK good, but are inferior in fabric quality and construction. Bought 2 pair of jogging pants Style # 101103 in July 2023. RN# 141364 - 2 pair black XL On 1/26/2024, the elastic in the waistband on one pair gave out - no cling on this own - must use drawstring. In the 6 months I've owned them, I've washed them 6-10 times in a front load machine, cold water cycle, HSE liquid detergent, no bleach, air dry. My weight and waistline have not changed in that time. In contrast, I have Lululemon ABC Joggers for 9 years, same washing routine - elastic still fully intact. Customer service would do nothing - gave me a canned response saying it's a "wear and tear" issue. Finally due to the dogged efforts of Laura, after she was turned down 2 more times from her management, I did receive a refund. However - the time and effort from myself and Laura left a permanent bad taste.

The customer service at the Oak Brook, IL store is horrible. Do NOT shop there! Sales associates are rude and unhelpful. Terrible store. Return policy is terrible too. They don’t include return policy on paper or emailed receipt. Went into store to return a pair of pants for store credit - tags on, never worn with original receipt. Manager was very rude. Shop at Lululemon. Stay away from Rhone. No one in the store.

Terrible customer service and exchange policy. Inferior to Vuori, Lululemon, and Alo. They just lost me as a customer after refusing to ‘exchange’ a pair of shorts that were folding on the waist and too uncomfortable to wear.

I purchased shorts a month back using a guest account. Now they SPAM me with text messages offering new deals and there's no way to opt out. Very frustrating. Don't give them your phone or email address.