Megan S.
Renewed Review
EDIT: It had taken a while but I did end up finding a way to reach out to the company via separate email. I give 4 stars now because of how difficult it was to contact the company regarding my order, however, once contacted they were efficient and respectful. The product is great and my mom loves it. I do not know if they have updated their contact info but once they do the whole process will be perfect. Old review: I ordered on Jan 16th, got a confirmation email, and have gotten nothing. On Jan 26th I got an email asking to rate my order. I thought maybe it was just premature and I could still wait with all the delayed orders and such. It is Feb 6th now and I have received nothing. I got another email to rate so here is my rating. I would give a 0 if I can. The customer service phone number doesn’t work, the email system doesn’t work. It’s a huge scam. Don’t buy from them. I’m out of $80 and have nobody to contact. Go to reliable companies.
Response from Revivid LLC.Apr 6, 2021
Hi Megan, First I would like to say I am so sorry you felt our service wasn't up to your liking. Please note we replied to you multiple times regarding your order in late January and in early February. Your order shipped in February and UPS shows you signed for it at 2:12 PM. I am sad you didn't get your order in a timely manner and I would like to send you some additional product for free. You previously ordered the Revivid Whole 500 topical the last time so I'd like to send you two Revivid Whole 1000 topicals at no charge. Please reach out to [email protected] to confirm you agree and to update your shipping information. Partner of Revivid @Revivid_USA @Revividsport