Sam
Ignored twice on refunds, instantly emailed when they wanted my money
I requested a refund twice and got no response either time. Not even an automated acknowledgement. But the moment I clicked to reactivate my subscription, an email landed in my inbox straight away. It’s clear where their priorities are. On top of that, if you cancel your subscription, they take away your access for the whole year, even if you’ve already paid for it. So you’re penalised for cancelling and left with nothing for money you’ve already handed over. The customer service is genuinely poor. Nobody replies when you want your money back, but they’re very quick when you’re giving them more of it. I’d warn anyone thinking of signing up to be careful and not to trust them with your money.



