Reverse Mortgage FundingReviews of reversefunding.com

A very unfortunate turn of events for our situation, despite repeated assurances from Mark Macarow that our loan was fine; we did our counseling, secured the appraisal in a timely manner only to learn after two months of waiting that our loan was not going to be approved. The entire process leaves me with a sour taste in my mouth - holding us hostage for 60+ days, while nothing changed from the first day of application, then to discover our reverse mortgage would not be approved is so frustrating and downright wrong from a customer service perspective.

This company is not senior friendly at all. It takes months for anyone to resolve problems.

Just a terrible experience trying to do a refinance on an existing reverse mortgage. The agent was: - lacking in communication - rude - never related that application was complete, or approved or denied - who knows? - finally asked for credit card to charge for a "crawlspace inspection" and never explained why or what and when I said no the agent just rudely hung up on me. - Very lacking in professionalism

I received my first statement and asked about a line item called “First Year Funds Available". The rep said that I could draw these funds. I went through the process as outlined on their website and was told that they did not receive the request. I asked to speak to a supervisor and submitted the draw request by email to him. After he reviewed it, I was told I could not draw these funds until the anniversary of my closing date. They have unqualified people working for them who can’t even explain the statement. I beg you, there are plenty of these companies around, go to a different company that employs qualified staff. My loan is 5 weeks old and I already regrets financing with these clowns.

In 2021 we received numerous request to refinance our loan made in 2017. Mark, from RMF, contacted us by telephone advising we should have a new apprisal done due to substancial increase in our property value. The value had increased alot. After receiving our new appraisal, we waited over a month to hear from Mark. Several calls were made to Mark about updates. We were told he would check into it. On the final communication with Mark we were told the Underwriter denied our refinance process. We have yet to receive anything from RMF informing us in writing why our refinance has been denied. Due to excessive stress,feeling somewhat pressured to get appraisal done [with nothing to lose] lack of communication, no written details concerning refusal, and continued requests from RMF to refinance, we have no faith in RMF.

Requested a payoff via email several times and never received it. Each time I call they keep directing me to send emails. Terrible company and rude customer service reps as well!

My process with RMF only got so far as a phone call with Chris Lee. He tried a sales routine to "qualify" me as a prospect who was ready to buy "right now". He wanted to know what kind for car my wife and I drive. What does that have to do with a reverse mortgage? He apparently didn't like what he heard. I could not get a definitive set of numbers on which to make a decision. Other companies I've spoken with were happy to send me a breakdown on costs associated with different types of loans. He brushed me off saying "when you're ready to pull the trigger on a loan, call me". He can hold his breath for that call. There are too many customer focused competitors in this market place. I will not be wasting my time with RMF again.

These guys wasted a year and a half of my time! I had to have 3 appraisals, all of which were good! They lied to me as to the closing date. We had a delay of a day or two in getting the right insurance and got it in on time. But it was ignored and they moved the closing date up 5 days and told me it was too late!