Revel SystemsReviews of revelsystems.com

Not happy at all. Have complained. Zero response back. Lack of support. Have been told flat out on countless questions. They can not help or answer. All those questions were based on things we needed for our system to work. False sales pitch Literally have had three random customers waiting at our pos to be cashed out .... had them make comments on how they hated Revel themselves. They all worked in other restaurants and said the system is bull

The system is fine but customer service is terrible specially after you paid and signed for it,

I am still waiting for the email with bar codes so I can get our Bluetooth scanner set up. One of my employees was on the phone for over an hour and was disconnected twice and then was told to call back and the issue was not fixed.

Using the system information for cloud bases is okay but at the moment , it's not made for really fast food service . Slow paced business it's could be great but for a fast paced fast food it truly isn't the best fit .

Their support is terrible. They are not chip ready so you will lose every fraudulent charge. They have cost of goods issues which destroys your QB file. Their integration with QB breaks all the time. I would absolutely not recommend this POS. We are leaving them!

Awful POS system. Terrible and not intuitive back end. Terrible support. Consistent problems with stock control. All of the people doing their phone support seem to have no idea how the software works. Do not buy. Ever.

After the promises were made and the money changed hands, the Sydney office disappeared. They dropped off the gear and didn't answer the phone for two weeks right whilst we were trying to open. When we finally did get them, they refused to come on our site and do a proper install and implementation (paid up front). We were told to call tech support for set up questions and training or watch their videos. Joke! No project management, no after sales follow up, no implementation support. Completely under staffed and under trained support. Every question gets tier2 escalation with no response for days until you get the dreaded email. "We haven't heard from you on ticket xxxxx so we are closing the ticket". Unless this changes and fast they will not be operating much longer. At this point, I could not recommend this POS to anyone. Run away! Unless this improves, as soon as we can we afford it we will be changing systems. It's too bad. The software has most of the functionality we need (advertised) , but it has been a nightmare of trial and error to get things setup. I wish that were entirely true. We gave Revel the date we would be opening and when we would be ready for the install. They said there would be no one to install then and if we didn't pick the date they (Revel) chose, it would be 2-3 weeks before they were available to bring the gear and install. They assure us that someone would be dale to help us once the site was ready. We did the install ourselves as we had no choice to either try and work it out or delay 2 weeks. When we tried to raise the Sydney office the week before we opened, no one answered the phone and no one responded. When we did get a response and I asked for help and requested a site visit and some training (pre-paid), I was told that was impossible. I was told to just watch videos or call support. I had to agree to travel to Sydney for the further training. If you want to give me a call and review the documentation. Feel free but don't accuse me of not performing my obligations the best I can in a situation brought on by Revel. The Sydney office has done the best they can under a poor situation. I don't know what went on, as there were personnel changes during this period of time. I place the responsibility for this fail at the feet of Revel Systems management and you can take this opportunity to change an unhappy customer into a life long cheerleader. Blaming the customer with out speaking to the customer, when you get a bad review is not a good strategy. Sydney tried to get this on board with the limited resources they had and with little help from the mother ship. I need to know if you are going to support the Australia office. I want to know if you are committed to having a customer who will grow with Revel, or if this was just a line item on a sales report.

Long and short, our experience with the Revel systems POS (our intent is to use it in Retail application) has been a nightmare. The problems started early on in being sold hardware components that were not designed to work in the way we needed to utilize them - despite us being very detailed in what we needed - and despite the Sales reps assurances they would (specifically the barcode scanners and printers). We purchased our system in Mid-March but due to delays in the build-out of our store front and arrival of inventory components we were not actually able to begin the on-boarding/product and inventory load until Mid-May and that's when things turned awful. Our initial product information load seemed to go well, however when we attempted to load the corresponding inventory via the method instructed it would not load. Come to find out we were given incorrect instructions and fields/information that should have been on the load sheet were not there. That issue began 5/15 and was finally resolved 5/17. On 5/16 another set of issues started during the attempt at setting up our receipt with logo, company info, etc (figured we'd do that while the inventory thing got figured out. Wrong!) That was finally figured out and resolved by our onboard rep on 5/17 at the end of the day... with zero explanation as to what the issue was and if it could happen again. Since we were finally able to go ahead and get the first phase of products/inventory info loaded (our onboard rep did it for us because no matter what or how we tried it was unsuccessful) we scheduled our POS front end training on 5/19 - which also was a bust because we learned that none of our printers were correctly configured before our system was sent. This also stalled us from being able to barcode the items in the store until 5/26 when that issue was finally resolved with one of our barcode printers and the receipt printer (it is now 6/15 and the second printer for our warehouse still hasn't been configured... we have literally been dealing with daily issues with the backend system and front end system all this time and haven't even been able to address that yet). Other issues that occurred (that are now resolved but no one can explain the how or why it happened, or will it happen again?) where the backend system spontaneously dumped my login information on 6/7. Our rep basically had to re set me up (2 more days down). Thought we were finally good... got to the actual POS and discovered that the login PINs for myself and 3 of our employees did not work (despite the 3 employees info being present and correct in the backend - my information erased again and defaulted to a generic 1234). Got that sorted a couple days later. This weeks issue has been with the integration to Quick Books online. The POS is sending inaccurate info to QBO - and of course no one can tell us why, or worse, how to correct it. One generally assumes that in business accurate financial reporting is kind of a thing... I mean Revel hasn't had a problem charging us the monthly fee all this time and I'm sure they track that somewhere, right? Naturally in the month from 5/15 to today, 6/15, we finally hit our limit and requested information on returning the system (being willing to take the risk of being without a POS system at our opening and just processing manually through QBO). Our onboard rep passed us on to Client Relations and a few days later we finally get a generic, and frankly offensive, email from Tyrel that in no way acknowledged our issues and frustrations - but instead had a copy of our Revel contact attached. I assume the point was to put it out there that Revel only has a 30 day return policy (keep in mind Tyrel didn't say that in his email... he pretty much implied "figure it out for yourself"). Of course, since we bought our system in March we are well beyond the 30 day limit. I really could keep going. I am just shy of now 100 emails back and forth about issue, after issue, after issue - none of which truly got any clear resolution or explanation. I'll save you some time. Do not buy this system. Its bad, the customer support is worse, and like us some of you will likely end up tossing a $3000+ system in the storage room and going to another platform.