Revel SystemsReviews of revelsystems.com

TERRIBLE EXPERIENCE!!!! TERRIBLE CUSTOMER SERVICE!!! For 2 weeks now we have been using a swipe reader provided by Revel which doesn't work properly, they don't want to exchange it, they have not given us a solution in 2 weeks. We had a big store sale and we lost many customers as we had to enter CC manually unable to swipe bc their product is not working! We are losing money, we have explained this issue in many ways, every day since and still NO SOLUTION so far.... So frustrated, hope you never have to deal with a stupid issue like this one, or you will be stuck with the problem losing business!!! Claudia Aros Owner Bagua Center

I have already wasted too much of my time dealing with Revel to type out a complete and formal review. Instead I will just say this: Revel is the worst Pos I have ever used! I would give them 0 stars if I could. Updates are a joke. The only thing consistent with Revel is constant problems/ glitches, and poor customer service.

We tried to try Revel but it was terrible. Revel never completed entering our menu which I paid for. Their follow up was non existent, customer service was also bad. No one made sure our system was fully complete so we actually never used it. All up I paid $1600 and then I was not given a refund. All I can say is I was and am very dissatisfied. Update- I never bought hardware from you, all the hardware is Pre-existing. The refund you cave me was Insignificant compared to what I had spent. I gave up trying to reason with Revel and have now gone to another POS system called KOUNTA and I can happily report that I have had no issues to date. To anyone reading this review please be warned that I’m not the only one that has had a negative experience with Revel Systems.

Not a good experience.

ABSOLUTELY THE WORST SYSTEM I HAVE EVER USED. ALOHA WAS BAD, THIS IS A THOUSAND TIMES WORSE

Initially spoke with Revel Systems on 1/2/18 and explained my system requirements and required completion date of 1/19/18. I was assured everything would be installed on time by Mollie. I submitted all of their documents when asked to and got 1 email from my representative Timothy. Hardware was sent & I paid the full amount for the system then stopped getting responses from Revel Systems. My local representative Timothy did not respond to my emails and Mollie said there was nothing she could do to get my system installed on time. They claimed that I left a document incomplete when their document had a glitch where 1 of the 100+ fields I was required to fill was incorrect and that’s why my system wouldn’t be installed in time. After losing business at our big grand opening event because we didn’t have said POS system, I respectfully asked for a refund and return shipping labels for the unopened hardware. Mollie said it was out of her hands and I needed to email “cancellations” and talk with Timothy but neither email address was answering me. Now I’m stuck in my startup business out over $3000 and still no response 9 days later. I am writing this review to try to get some attention at the company to fix this situation. I see your response below and still have not received any information on how to return equipment and part ways with Revel.

It’s been 3 months since I paid $4400 for a deposit on Revel POS for equipment that still has not been installed by the Revel installer who doesn’t drill any holes for installation and required me to hire a handyman to assist him in my installation. They now have charged me $314 for 3 months rental of equipment which they didn’t install. It took me three months of Revel University figuring out how to input my menu items. You need a programming degree to figure out, they do not install your menu items for you, then you need to put in inventory and recipes and prices of everything, that would take me two years with no assistance, their two hours of training is just to recognize login and basics. It’s way to difficult. Try to contact them for a refund, there is no one to talk to they demand thousands of emails and have you going in circles with numbers that were assigned to another employee that another is using. Meaning I had a number installed in my phone but a message from another city and employee was using that number from Revel, you never speak to the same person twice at the same number. Still awaiting a refund in which they have not given me the address where to return the equipment to. They so far have refused to refund me based on their answer “we are renting you equipment, it’s like renting a car that’s not driven.”DO NOT USE THIS COMPANY!!!!!! 3 months later.... STILL NO REFUND, they received all the equipment back! SO NOT GO WITH THIS REVEL, after going down to the Apple store, they advised me that REVEL has lots of complaints and is not recommending Revel to Apple Customers but suggested SQUARE they are FREE and very simple!

Had a great sales experience up to the sale. However, after the sale was made and the money was paid my salesperson literally dissapeared. Absolutely not contact, refused to answer phone calls or texts. I had colleagues leave him notes on his desk to call. Nothing. We are talking about weeks without a response. Can not stand that type of sales mentality. To top it off i contacted the salespersons manager and the manager defended his actions and did nothing to resolve the issue. I will not recommend or be doing business with Revel again.