Revel SystemsReviews of revelsystems.com

I used Revel at a place I managed for a friend. Once I bought my own Pizza restaurant, because of the ease of use of Revel, I decided to get revel. However, after going through the sales process I wish I did not get revel. From the very beginning revel salesperson tied pricing of the hardware and software subscription to us singing with revel for credit processing. But he didn't share any fees and kept telling me we will match and beat your current processors fees. Once I did sign up with revel and bought hardware and signed a contract for 36 months subscription to POS software he sent me credit processing agreement. He did match the rate but o boy, the fees that I found in there! Let us see the list you say, here it is! Visa/Mastercard/Discover/AMEX/Paypal: rate 0.10% Per item 0.08! Interchange plus: 0.20! This is where it gets shady. Retrieval fee (Per Occurrence): 2.50! Voice Authorisation fee (Per Occurrence): 0.60! Voice AVS fee (Per Occurrence): 0.60! Dial Back-up fee: (Per item): 0.49! Account Maintenance fee (per month): 7.95! Annual Account fee (per year): 49.95! Minimum Monthly Discount: 25.00! OmniShield Assurance: 14.95 per month! enrolled without permission! Check Commerce ACH: 0.02! PCI Non-Validation fee (per month): 19.95 We pay none of these fees with our current processor! The sales person also said he would help with menu setup, hardware setup but his focus has been to have us sign the credit card processing agreement. No help from him at all! We did it all ourselves. I just hope he didn't lie just to get us to sign! Some of the above fees were reduced and removed after spending countless hours with salesperson and credit card processing agent. We are however still waiting for them to send us a new contract with adjusted fees. This is our story with REVEL SYSTEM. Please be careful of predatory and deceitful sales process by them. If I could redo it, I would not get Revel!

Do not buy this system, if you have a retail business and use Quickbooks. They told me that Quick Books will update inventory directly with Revel but it doesn’t. You have to double enter everything. Revel cost me thousands of dollars trying to make it work. Don't waste your time and money. This is their response to my complaint. "We appreciate your feedback Jim and are sorry you were disappointed by the system. We wish you and your business the best." They can't even get my name correct.

Customer service has no clue what they are talking about. They call at unreasonable times (11pm on NYE...WHAT?). Once they called and spent over an hour trying to fix our system...and then they realized they were working in the wrong URL. I feel sorry for whoever had to deal with that aftermath. They told us to restart our access point...then charged us for a new access point because you're not supposed to restart it. Dealing with customer service wouldn't be so bad if the system didn't go down all the time, but that's wishful thinking. We are switching to Square and I'll never look back.

Revel is the worst program with the worst customer service ever.

They would spend a lot of time with you and promise a lot of things before you pay them. However, after you paid them, the after sales services are almost non-existent and the promises just never happened. The CS is as clueless as it gets but they charge you a lot for them. This is by far THE WORST pos company we've ever used!

Absolute garbage!!! I would never in my entire life would EVER recommend anyone touching this POS, not even with a stick. Sales guys are very misleading. In the demo I asked for very specific menus and modifiers and was told it is not available in the Demo but we can easily set that up in the actual menu build out. Guess what... features I was requesting were not available in their system, customer service guys are completely clueless, the whole company is dysfunctional, nobody knows who to contact and who handles what. It's a mess and in the end after deciding to cancel after finding out what a gimmick Revel Systems is they tried to send me to collections after fully complying with cancellation policy. You've been warned!!!!!

You purchase the system. They install it and give you access to online videos that are very basic and leave you on your own. For an expensive system the set up training and support is lousy on it’s best day

Also terrible experience. Do not use if you are independent operator is my experience. In countries where you need a fiscal printer . . . Absolutely, POSITIVELY DO NOT USE THIS COMPANY. Horrible service, they have been promising rapid response to not being able use basic functions, they blame it on the country, but research shows all countries needing a fiscal printer have the same problem, once you are in their system. This has been going on for five years. The only thing they have done on time is billing, and raising their monthly fee. That process is never late. Tech support, well, im still waiting five years later. I have given up. Implementing a new system that is actually proven to work is where i am going. I consider Revel a loss that cost me nearly 20K. They pray on the local operator that doesn't have the resources to switch systems. I am switching, and i am shouting to not use them at the top of my lungs. For us little guys we must have some level of trust in our vendors. I have none for Revel. Mike Owner and Chef