Ann
not impressive after sale service
Try to contact the sales person for some reasons of trouble but no reply, no help. The help center can help but cost money again for just little simple service!!!
Revel Systems is a feature-rich business platform transforming the way business is done by integrating all operations and customer channels, driven by the Point of Sale, into a single dashboard. Designed to maximize security, stability, ease of use, and service delivery, Revel’s ecosystem replaces bulky, expensive legacy solutions with a quick, intuitive iOS-based POS platform that combines cloud-based technology and the mobility of the iPad. We work with all businesses—from small merchants to global enterprises—looking to modernize, future-proof their operations, and implement a system that adds value through incremental revenue, cost reduction, and a better experience for customers and employees.Revel’s MissionRevel seeks to disrupt and modernize the state of commerce by providing businesses of every size the tools necessary to thrive.
Revel Systems (revelsystems.com) has 425 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Showing 35 reviews with 3 stars · Clear filters
Ann
Try to contact the sales person for some reasons of trouble but no reply, no help. The help center can help but cost money again for just little simple service!!!
Glenn A.
After initial problems in getting Revel to respond timely with a request for an API Support Agreement, their Community Advocacy and API Support teams have resolved all of our issues, and are now providing excellent response times for all API Support issues. As a consequence, I am changing my earlier 1 star review to 3 stars. If we hadn't encountered the earlier problems, I would have assigned a 5 star rating based on recent interactions with Revel. I appreciate the work Revel has done to make up for lost time, and look forward to working with them in the future.
Response from Revel SystemsApr 6, 2016
Hi Glenn, I've checked our records and the API Agreement was sent on March 6th, 2016. We're awaiting your signature and return of the document. Please contact David if you would like to move forward. Best, Sarah M., Community Manager
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I mean when it works, Revel is amazing. When tech support doesn't know what is going on with their own system, it's terrible. Takes absolutely hours every week for a year to set it all up right