Revel SystemsReviews of revelsystems.com

I’ve been trying for weeks to purchase this POS but I’ve either been completely ignored or had bullying tactics used to get me to sign up by the end of the week without first answering some basic questions I have. I feel like I’m dealing with a used car salesman who knows he has a lemon on his hands. Revel - get a clue. If you’re an honest business with a solid system, you shouldn’t have to hide or lie about your pricing, ignore potential customer’s questions, or make people pay for equipment they don’t think they need.

Continues to be a joke of a service. Use Aloha, or any other legitimate POS service, they rope you into a subscription and then raise prices while not offering you what they pretend to have. . . .

Revel are overpriced and complicated. We ran Revel in our cafe for over 2 years and during that time I was regularly on the phone to Tech support for help. The system itself was fairly stable and tech team were great. The reason for the 1 star review is that they take money without permission and then take ages to give it back, if at all. The accounts team is overseas and never available during business hours. They are difficult to deal with but mostly just take money they have not right to.

Overpriced and don't deliver on their promises. They want you to sign 3 year contracts for every piece of equipment you use. The buy out of contract is the remaining months of contract plus 3 months. Obviously they do not stand by their products and services. I have used for a few years and now am stuck for 2 more years or have to pay $4900 to get out of contract. System itself is OK but they roll new products out without testing fully and you deal with the issues. I tried the online store and had to roll it back after a couple months because of customer complaints they couldn't figure out how to use. The one bright point is if you have an issue with POS, you can call and immediately get someone on the phone to fix. That to me is the only good thing from Revel. Everything else has been shady from them. Also, while other POS systems are waiving monthly fees and offering other products for free to help your struggling business during COVID19, Revel made it extremely difficult to communicate with (they only would take emails for this no phone calls for only this issue), they finally offered only a small discount for one month. Not much help when your business is hardly open due to a world pandemic. Doesn't seem to me they are partners in your success as a small business owner. In retrospect, I wished I would have gone with another POS vendor. Be careful if you are thinking of using Revel and read the fine print.

Revel have started charging monthly fees on the system before we have been set up. Having explained the shop has had planning difficulties and delayed. I’m absolutely disgusted they are hiding behind small print in the contract rather than being genuine and helpful. Disgusting conduct of business, not a happy customer even before using the system!

Having worked with several different systems before, we thought we would try out Revel systems for our new business, it was not what we needed in the end and despite having barely used it, we were not only charged the full set up fee but also the first months software use and refunded nothing despite not having even completed set up. The worst customer service we have encountered.

I’ve had the worst experience with revel and the support. I’ve been trying to figure out the payment process and get help. I call and get told I would get a call back and I have to wait 24 hrs for help. I just get ticket request #’s. I’m so fed up and just want my money back from this shady company.

Got bonded to a contract when I didn’t get the full out disclosure of fees and other requirements needed until I had signed agreement. It’s been over 6 weeks and haven’t gotten anything but two boxes and my money has been long gone. The service after my discontent and explanation of unreasonable help was horrible. Just like all companies they want your money and do not care for your business growth.