Revel SystemsReviews of revelsystems.com

I gave it 3 stars because when the system was set up it was done so to connect to a wireless network in my store. When it disconnects from this network, it is very cumbersome to re-connect. For example, we lost power one day, you would think everything would re-connect, not so. We had to troubleshoot re-connection by calling the internet provider, the firewall company, and then the Revel customer support, all during busy operating hours. We were down for a day, which is totally unacceptable in retail. Don't care for the monthly costs associated with it as well, consider them high for having multiple workstations and no price break. Would like to see more inventory control reporting. On the plus side, this is my first venture into a cloud based POS, so I like the instant ability to see sales and labor data.

Training was very incomplete... system has all the features I want, but the technician that came out was not very knowledgeable of the system and what could or could not be done with reports.

Been with revel now for a while and overall satisfied with the software and reporting with backend easy to use. Aside from that we've had horrible experience with technical difficulties in both our shops in regards to printer communicating with pos, terminals malfunctioning and access points not working. When the system works it's great, when it doesn't it's horrible. Support is yes easy to get ahold of, but horrible at solving issues quickly.

We are on the cutting edge of the medicinal cannabis industry in California. We are constantly sending work requests that will improve and benefit many businesses like us in our industry. I would love to be in closer contact with developers, as some of the suggestions for improvements are worthy of a real dialogue. Most importantly reports that use CRM Customer Groups to report Best Sellers. We use our customer groups to hold Patient Diagnosis... so to be able to click on the Cancer group for instance, and see real time data on what products are benefitting them in their therapeutics... WOULD BE INVALUABLE to our level of care. I am reachable at 323-259-8933 and would love to have dialogue with a developer. Thank you Niki

When the system works, it's great - however when we have a network problem, as we have recently had. the support is pretty dissapointing. Our network/revel has been down since a recent burglary at our cafe and we have since been able to connect with our replacement equipment. I have had to pay for a local IT guy to sort the problem. This has caused great headaches and a lot of time on the phone. I should be able to count on local revel supplied IT people. I was told on the phone that there are none in Melbourne and that I'd have to fly someone from the States. This notion is ridiculous and if I didn't have my local IT fix it today I would have cancelled my Revel agreement and gone to Counter.

A lot of issues with the call center over the year, and many bugs with updates that has a lot of issues with our other vendors i.e. LevelUp, and credit card company

So the Revel System is by far one of the best systems that we have decided to buy, but it comes with problems. The system is extremely complex, and takes weeks to months to get everything in order, programmed, and set up the way we wanted it. This system is not for amateurs or small businesses with just food or drinks. It's capable of so much more. The system is also not cheap. For 11 stations, we had to spend about 20K. There are issues with reconciling daily with reports and credit cards. There are issues with the orders syncing exactly, but usually reconciles at the end of the month. There are lots of incredible features that truly make your life easier once everything is in place, but you have to have a TON of patience with this system. Tech support is pretty good, and they can usually fix things immediately or make changes as you need them. Without their support, Revel would not be usable. The pluses, is that the system really doesn't go down, and can still take transactions if internet goes down. Everything is stored in a cloud, so that is also a huge bonus. ONE HUGE WARNING: The mobile order takers are great in theory, but they are complete crap. Not the ipads themselves, but the connected card swipers. We have had nothing but problems with them since they have arrived, and they expect for you to pay for them to be shipped back to be fixed or to send new ones. DONT GET THE MOBILE ORDER TAKERS. We have had different people tell us different things, and if their equipment isn't working properly, it should not be the clients issue to pay for new equipment to exchange. There is no question that there is great value in this product, but it still needs some kinks worked out.

A very simple system with major room for improvement and user compatibility. The system is quite helpful in it's ability to manage point of sale transactions, however when it comes to modifying and editing on the POS front side, there is little that can be done without returning to the dashboard on PC to delve into further options. I have experienced difficulty with many modifications to the original menu for my restaurant as well as imputing pricing and upsale product options through both the POS front end and the dashboard PC end. However, overall it is a very simplistic system good for most small businesses.