Revel SystemsReviews of revelsystems.com

We are new to Revel and hope everything goes well. After the initial purchase, we were flooded with different emails and timelines are longer than told when purchasing. Would be nice to have more personal interaction for onboarding.

So far I have had Revel in my store for a week. Unfortunately I have had to run Revel live without much training or support, but that was due to an issue with my last POS system and the need to jump into Revel feet first. So far the system itself has been great. The sales team and the training team have been super, with the very limited time that I have had with them while the try to bend their schedules to fit mine with this quick on boarding. The issue so far has been with the support side of my setup. The staff from support have been kind and sound knowledgable, but either there is a lack of updated knowledge on their end or there is an issue with the management terminal pushing changes to the iPad setup. I spend 5 hours in total on the phone with level's 1, 2 AND 3 trying to get my integrated payments system to work, only to finally have a 5 minute call with my Project Manager, who set it up in 2 minutes. Currently I am still having issues with the setting up of my Loyalty Rewards program, only to have my hour and a half phone call with support pushed to a level 2 rep, who was then more concerned that I was on my home iPad trying to test the service at 1:30am than at my work iPad. Hopefully after my full training I will know more about their system to navigate the product without the need to spend hours upon hours on the phone with the support line to implement settings. UPDATE: It turns out a lot of the problems that I was having on my end were not my issue at all, but due to the rushed(in my case of changing from Vend last minute) and DNS server settings not being set properly by support. This was fixed by my project manager. With the amount of options that Revel has within the Management Console it is hard to figure out if you have all of the settings you are looking for turned on, which makes the software hard to use. That is not to say that it is bad software, or that it wont do what you want it to. It will do just about anything, but you need to know where to look to find it. Searching for key words has been a life saver. You can add different coins to the end of day cash out, as the default is(in Canada) is only to count down as low as Loonies. You can add Quarters, Nickels and Dimes....if you knew to look. There were still many issues that were not solved until going through the Management Console training, because of the settings not being turned on from the Admin(Revel only) side of the software. I wanted to add product images on my Customer Display Software, which I had turned on, but wouldn't actually work because that function was not turned on by Revel. The hours of searching and watching videos on the Revel University website have been great in the most part, but it is frustrating when it turns out that you have done everything in your power, and the level 1 Support people say the same, only to find out through your Project Manger or higher up support that they forgot to turn on your paid features. Make sure that they turn on everything for you, the software works great at that point.

Revel customer support has been such a big help when i've had problems with my system. Unfortunately i've had quite a few issues my POS. i'm almost always on the phone with tier 2 tech support. There is a man named Timothy who helped me fix everything that i was having a problem with. So thank you to him!

I just purchased Revel to replace our old POS. Working toward our Go Live date, I’ve been quite happy with everything, with one exception. The only suggeston I have toward improving, would be that you hire enough sales staff so that the reps have time to respond to phone calls, texts and emails. I called and texted multiple times, to multiple contacts, every day last week, about an urgent issue. Everyone I’ve interacted with at Revel, including my reps, has told me it is imperative that we resolve this issue in a timely manner, if we want to be able to keep our go live date. I’m a bit disappointed in the support the sales team has been able to give me there. I do realize that they have been very busy. If not for this issue (that has happened before during the sales/purchase process), I would gladly award five stars. I’d really appreciate it if someone could contact me ASAP.

It’s a good system if you know how to utilize it.

I don’t like slow mode that make drive tru services too slow. We have lots complain slow sevice.

everyone was helpful and nice. But the lack of cohesiveness between revel and quickbooks was not acceptable. i am sorry i was early as the prospect of a more evolved product was definitely on the horizon. Improvement is needed in the tip input portion of the software, not user friendly a

Good system lack integration needs for 3rd parties. Needs to correct KDS (Kitchen Display System) does not work as it is sold currently. Have been contact with them for 2 years about correcting it with no help whatsoever. The only response is we may be getting to it.