RetromimiReviews of retromimi.com

I’ve bought a number of things from RetroMimi and have found that my experience is pretty mixed. They are extremely prompt to ship and I’ve often not had to wait more than a week for anything. Prices aren’t too bad and shipping is usually free. Items are shipped in tight box and they are seldom found to have experienced damage externally in transit. Unfortunately, as is often the case with these Chinese handhelds, the condition of the item itself is often variable and I’ve often discovered chipped or scratched screens and shells or faulty buttons. These are manufacturing faults, however when you try to raise the issue with what passed for customer service, they either don’t understand your question, take a long time to respond, or try to brush you off. I have come back only because of speed and price but I’m growing increasingly reluctant.

I've been ordering a few of their consoles and overall the experience was OK. Shipping was quite quick, the condition was good. With one exception. However their customer service is horrible. I ordered an SD card of 32 GB. It came as a no-name SD card and was formated at 8GB. I reformated it to 32 GB and tried put stuff on it. After 16 GB it didn't store a single byte. It reported 16GB free storage and was responding with disk write errors (no space). It's a well known professional scam SD card. Chinese factories put a 32GB firmware and imprint on a 16GB sdcard expecting that most people won't write more than 16 GB in the beginning so they won't realize the've been scammed. I reported that to Retromimi, they told me I wrongly formated it. I reported it again with great detail, explaining them that maybe they have been scammed by their own supplier (though that's just unrealistic, they know what they sell). I was ignored from there on, no responses anymore. I only asked 7$ back so I can buy a replacement card, so it wasn't too much to ask. I had to file a PayPal complaint, there I asked for 15$ given that they have been scamming me I now bought a 64GB card for that behaviour. Overall it's a mixed result .. They do send what you order but sneak in a little scam and if you find it out they ignore you. I'd recommend an alternative shop, if you are forced to buy there make sure you have a protection like PayPal + credit card funding. Don't even try to write to them, directly use the complain function.