Joseph D.
Disc had scratches on it and did not…
Disc had scratches on it and did not work
Response from Retro Gaming of DenverAug 20, 2023
Dear Joseph Dutton, Thank you for taking the time to share your feedback with us on Trustpilot. We apologize for the inconvenience you experienced with the scratched disc and the game not working properly. At Retro Gaming of Denver, we strive to provide our customers with the best possible gaming experience, and we take concerns like yours very seriously. We want to assure you and all our customers that we have a thorough quality control process in place to ensure that all discs are in optimal condition before they are shipped out. In the rare event that a disc does have scratches, we have a resurfacing procedure to resolve the issue and ensure that the game is fully functional. We are glad to hear that you have already initiated the return process and that we have provided you with a prepaid shipping label. Once we receive the game back, we will promptly refund both the purchase price and the shipping cost as promised. We understand the frustration this situation may have caused, and we appreciate your patience and cooperation throughout this process. Please rest assured that we value your satisfaction as our customer, and we are committed to resolving this matter to your complete satisfaction. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive experience with Retro Gaming of Denver. Thank you again for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Warm regards, JD Roland Customer Relations Manager Retro Gaming of Denver