Laura F.
Very Misleading
The information given at the original time you sign up is very misleading, and purposefully so. The truth is, it can take up to three years for your accounts to be reconciled, and in the meantime, I am getting letters from lawyers, I am getting sued, I am losing all of my credit, etc.… They use language that is purposefully, misleading, and by the time you realize you’ve been lied to they have thousands of dollars of yours and they just keep saying they are going to start negotiating. They’re going to start negotiating. They even got me to sign up for something extra where lawyers are supposed to have my back and be looking out for me, but that certainly is not the case either. I signed up over 100 days ago and nothing has been done.
Response from ResyncMar 27, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations. We take concerns like yours very seriously, and your comments have been shared with our management team for review. Our service is a debt settlement program, not a loan. We are only able to settle accounts as funds become available and as accounts fall behind. The estimated time you were given at enrollment reflects how long it typically takes for us to settle and resolve all enrolled accounts. Here is how the process works. We work to negotiate a settlement, obtain your authorization, receive the settlement letter, and then begin making payments toward that settlement. Any funds that are not used for that settlement will continue to be saved for future settlements. Once enough funds have built up, we move on to the next account and repeat the process until all accounts are resolved. If this process was not fully understood at the time of enrollment, we sincerely apologize. At this time, we are actively working on settling one of your accounts. We will contact you as soon as we receive a settlement offer for your review and approval. Please note that there is no set timeline for when a settlement offer becomes available, as this depends on the creditor and the negotiation process. We would appreciate the chance to discuss your concerns in more detail so we can better assist you. Please feel free to contact us directly: Phone: (949) 656-3891 Email: [email protected] Thank you again for bringing this to our attention. We remain committed to addressing client concerns with care, clarity, and transparency.