Susan G.
Not truthful
Never answer my call. Statement sent 1 month then nothing. Asking me.to pay another $100 a month while nothing has been paid to my accounts. Money withdrawn by another company named Forth and shows on my bank statement for auto insurance. When try to log on to my account I am given different account #'s and never able to see my account. My credit scores are down a lot and nothing being done at all. Asked for refund and to cancel. Completed form and sent back. Today I am told they didn't send that out to me. Now no one available to transfer me to and they will get back in 24 to 48 hours. I do not recommend this company at all. Very sorry I signed up with them. Just want to cancel and get my money back and deal with my accounts on my own.
Response from ResyncMay 20, 2026
Thank you for your additional feedback. We are sorry to hear about your continued concerns and understand how frustrating this experience has been. As previously explained, the program is a debt settlement service and does not make monthly payments directly to your creditors. Funds are deposited into a dedicated account to build toward negotiated settlements, and it can take time before any settlements are reached. We also want to reiterate that participation in the program may impact your credit score. This is a known risk that was disclosed during the enrollment process, outlined in your agreement, and reviewed with you during the quality assurance call. Our records indicate that multiple attempts were made to reach you to address your concerns. A supervisor was able to successfully connect with you yesterday and review your concerns directly. We understand you have since decided to move forward with cancellation. When you recently contacted us, our team attempted to transfer you to the department that handles cancellation requests. At that time, those representatives were unavailable, and it was communicated that a call back would be provided within 24 to 48 hours. We regret any confusion regarding your cancellation request and understand your desire for resolution. A member of the appropriate team will follow up to review your request and next steps. We would be happy to review your concerns in more detail and provide a full account update. Please feel free to contact us directly so we can assist further. Phone: 949-656-3891 Email: [email protected] We appreciate you bringing this to our attention and remain committed to addressing concerns with care, transparency, and professionalism.