AE
Great Customer Experience, Mediocre Resume
Resume Mansion provided great customer service through quick response times to my questions and fast turnaround of the end product. However, my resume still felt outdated with a 3 page resume, traditional formats and antiquated verbiage. Also, there were no suggestions provided for improving my resume content, design or modernization. In some aspects, I ended up with a worse case scenario than my homemade resume. Also, I found some incomplete sentences in my cover letter (also lengthy and outdated) but didn’t feel it was worth the effort to request adjustments I can make on my own.
Response from Resume Mansion LLCJan 26, 2024
Thank you for taking the time to share your experience with us. We're glad to hear that you were satisfied with our customer service and responsiveness. At Resume Mansion, we strive to provide excellent support and timely delivery for all our clients. We regret to hear, however, that the resume and cover letter did not meet your expectations in terms of style and modernity. We aim to deliver up-to-date and impactful resumes tailored to the current job market and individual career goals. It's important to us that our clients receive a product that not only meets but exceeds their expectations. We appreciate your feedback on the outdated format and the need for more innovative design and content suggestions. This is valuable information that we will use to improve our services. Our goal is to ensure that all documents we produce are of the highest quality and relevance. We would welcome the opportunity to rectify the situation and offer you a revision to update and modernize your documents. Please contact us at your earliest convenience, and we will prioritize making the necessary adjustments to ensure your resume and cover letter are both contemporary and compelling. Thank you once again for your honest feedback, and we look forward to the opportunity to serve you better.