RestaurantSupply.comReviews of restaurantsupply.com

I ordered 8 mini pizza pans. They were not what I could use so I asked to send them back. They were very kind in allowing me to return them.

Sent damaged under counter cooler sent it back took weeks get another they keep telling me lies say they ship it took a month finally get another it was damaged to had take it cause didn't want wait month on a nother one or trust them after all lies they want make it good keep blame ship company

Placed my order Tuesday. It shipped the next day and I received the order Thursday. Very pleased with price, quality and fast shipping.

We ordered 6 frothing tins in 2 sizes. The small ones were not labeled properly and are smaller than advertised. The large ones were much bigger than expected. We attempted to return them UNUSED in their ORIGINAL PACKAGING and we're told we have to pay a significant restocking fee and return shipping fee. After the fees, we will recoup less than 50% of our cost. When I called, I was told if the items are dropped shipped when you order off the website, you have to pay a restocking fee and return shipping. And also in the return policy it states if you want to know an item has dropped shipped or not you have to call ahead before you order it. So basically if you want to avoid losing a significant amount of money in the event of a return, you have to call first to make sure items are not drop shipped before you place your order. Absolutely ridiculous return policy and completely unethical. Websites that use drop shipping are misleading you to believe that they have a warehouse when in essence they are just passing your order on to a third party. BUYER BEWARE!!

I ordered 3 serving utensils, and the correct items were delivered in only 4 days (and that included a weekend). The shipping seemed a bit high at first; however, the cost of these items were so inexpensive that the 3 items with shipping, cost less than those same items on other websites with free shipping.

This was my first order. Given how competitive the industry is, I assumed they had to be good to still be in business. I ordered a lot based on their prices being lower than the normal shopping sites and also lower than other restaurant supply places. Even with such a large order, shipping was cheap. I received my order and one item was missing. For context I ordered a lot of knives that all look very similar with the exact same handle shape and color. I contacted them through their website, told them I would prefer the item over a refund and it arrived really quickly. I'm pleased with the total experience and for the missing knife, I'm glad I could resolve it over email (I'm just not a fan of being on the phone all the time).

We bought Champ[on DH2000 high temperature door style dishwasher. Was not informed that this product was in their inventory for 5 years, it was manufactured June of 2017. It didn't come with a dispensing system for detergent, had to go through a different company for that. We installed the dishwasher and the wash gauge doesn't work. Called your customer service and they said the manufacture needs to take care of this problem. The manufacture said they would not honor the warranty because it was manufactured in June of 2017. Tried calling back your customer service and got no response. Terrible customer service.

Trey in customer service should be recognized as a 5 star rep! Trey help me source a product, sent me a timely quote, checked over my shipping information and upon receieving my PO got the order entered and the product ready to ship all in less than 24 hours. Thank you Trey!