RestaurantstockReviews of restaurantstock.com

I ordered a Sunmix 20 spiral mixer back in January but never received a shipping notification. After two weeks of trying to reach someone by phone and email, they finally let me know the unit was backordered to April and offered an alternative, which I didn't want. I opted to wait until April and was assured it would arrive before May. Late April, no word so I emailed them again on a weekly basis and they strung me along with vague statements that the order was "in process". Finally after a month of this, opened a dispute with my payment processor in late May and they're giving them until mid July to respond. No response from Restaurantstock. Meanwhile, instead of doing the right thing and refunding me, I have to wait for the dispute to resolve in order to get my money back. Update: They issued me a refund check and it cleared. Long story short, if you get something they happen to already have in hand, you might have a good experience. If you get something that they don't have in stock (which their website does not indicate), you're in for trouble and should pursue a refund right away.

I never leave poor comments about a company as long as I can work something out, but I haven’t received a phone call back or an email after my MANY follow ups about a refund that I’ve been waiting on for over a month! When I feel like Abe and his team are hiding from their customers whom they owe a refund for over 30 days without update, I feel it necessary to keep the public informed. The other reviews here that seem critical are not one-off scenarios. Just like another reviewer, their website said they had the item Hoshizaki fridge in stock, which they didn’t. I was the offered multiple substitutes which I declined and was promised an immediate refund. I waited a week and did more research and contacted Hoshizaki directly, they said they would have more units available soon so since I didn’t recently my refund, I asked restaurantstock.com to keep my unit ordered. I was contacted a week later and told that the order was now out until December and again offered multiple lower quality substitutes. I again declined and decided to be finished with this company. That was over 30 days ago and I can’t even get a reply from ANYONE on Abe’s team. If you choose to go with this company, you are taking a serious bet with your money. I’ve since chosen to go with another supplier for an additional $200 increase in price but at least I got quality service and the item I needed!

Bought a Migali 2 burner hot plate back in the middle of March, it was supposed to ship in 48 hours or less, after 10 days of trying to get in touch with them to check on the status of my order, a lady finally gets in touch with me, she tells me that the item went up in price and that I needed to pay $70 more or they would have to cancel my order, I asked why would I have to pay more money if I had already paid what they were asking for on their website... Long story short, she cancelled my order and it's been over a month since I placed the order and I still don't have my money back, had to put a claim on my cc card... Will see what happens, but seems to me this is how they do business... Don't trust their prices on their website they will ask you for more $ after you buy. STAY AWAY from these crooks!! **UPDATE** I wanted the Migali (which is what I paid for) not the Atosa YOU offered me for more $$$ as a replacement. It took you guys over 2 months to issue my refund??!! And all I've got was BS excuses... I have no idea how you guys are still in business the way you run that company. **UPDATE 2** The Migali was not out of stock, you guys offered to ship it the same day if I paid the extra money you were asking me for (which I declined)... I still have the emails if you want to see them. So please stop your with your BS excuses.

Stay away!!! Purchased an item on Feb 27th. Told me they have to charge me extra $70 because it was mispriced. Red flag #1. Then proceeded to tell me free shipping is not free and need to pay $100+ more to ship. Red flag #2. Took a week to get back to me. Finally got the price I I ourchased for and gave them an address to send to. They said they were going to send me tracking on March 4th, per the owners conversation. Their associate told me to call her since she didnt want put in an email saying "hey we dont have a tracking number." Makes no sense. Still no response from their team here we are March 11th. No product, no response. No tracking. This company is full of lies. Take your business elsewhere. Glad I got the item but put more hours in tracking this down you did working this week it seemed. If I ran my company like you did I'd be out of business.

This company is all about "free shipping", but they will charge you anyway. We live in a large suburban area in Montana, and have recently moved here, resulting in lots of large and heavy items being shipped here. Furniture, gym equipment, heavy treadmills and the like, all without issue. After choosing restaurantstock.com to order a commercial freezer, saving maybe $200 over other big box stores, Abe from RestaurantStock.com rings my wife demanding another $125 because it's their "right" to charge customers for shipping, (remember that bit about "free shipping"?). I asked for the invoice, replied with questions justifying the charge, and within 40 minutes instead of getting answers, Abe cancelled our order. The whole experience felt like a scam.

Did no get my item....supposely was priced wrong....

Needed a new deli case.. website says 1-2 days shipping, placed order, received confirmation 1-2 days shipping.. this was back on 5.17.20 - it is now 6.19.20 and no product - saying over and over it is back ordered until July - If I had a case that was completely out of order this would have been disastrous for my business. shouldn't commit to shipping in a certain time unless you can do it and communicate right away if there is an issue.. i had to continually reach out to them to get updates..