Anthony I.
I have been a loyal customer of this…
I have been a loyal customer of this company since they opened in 2004. I moved recently and my email changed. I contacted Restaurant.com, 888-745-698?, more than 9 times within the past 7 weeks and spoke with a representative each time, (Ruby, Frances, Alex, and Mike). They all advised me that I needed to update my email and password since I moved. I provided them during my many phone calls and through emails my identity and they verified my active account. They keep informing me I would be contacted by their escalation department within 1-3 days to reset my password. It appears nobody wants to assist me and I have never received a follow-up call. I have over $500 in credit and gift cards that I am not able to use as a result of their negligence and failure to simple update my password. I find this company to be shady based on my years as a criminal investigator.
Response from Restaurant.comApr 7, 2025
Hi Anthony, first off, thank you for being a loyal customer since 2004—we truly value your long-time support. We’re really sorry to hear how frustrating this experience has been. You’ve clearly made every effort to resolve the issue, and it’s unacceptable that it’s taken this long without a resolution. We’d love the chance to fix this right away and ensure you can access your $500 in credits. Please email us directly with ‘Account Escalation – Longtime Customer’ in the subject line, and we’ll make sure it gets immediate attention. Again, we sincerely apologize. Your experience isn’t what we aim for, and we appreciate the opportunity to make it right