Restaurant.comReviews of restaurant.com

Response from Restaurant.comJun 20, 2025

Hi 420ba, We’re sorry to hear about your disappointment with SoGo. Not to worry - you haven't lost any value. If you have unused restaurant certificates, you can exchange them for a new restaurant at any time, for any reason—no questions asked. We don't offer refunds due to the flexibility of our exchange policy, where your points will never expire and can always be exchanged. If you're having trouble with the app, please ensure your operating system is updated and you're using one of the top browsers like Safari or Chrome. While our app is optimized for the most prevalent devices and browsers, occasionally a user will experience a glitch. You can also try deleting and reinstalling the app. That has worked for others. Additionally, our website is mobile optimized, and you can always access your account on the restaurant.com website. Thank you for taking the time to provide this feedback!

Response from Restaurant.comJun 19, 2025

Hi there! We’re sorry to hear the app didn’t work as expected on your Android device — that sounds incredibly frustrating, especially when you’re trying to enjoy a meal out. While we strive to support a wide range of devices and browser versions, occasional compatibility issues can arise depending on your phone model or OS. Our tech team recommends deleting and reinstalling the app, making sure your operating system is up to date, and using one of the top browsers like Chrome, Safari, or Firefox. For the smoothest experience, our mobile-friendly website at restaurant.com has all the same features and typically works well across most devices — no app required. Thanks again for your feedback. We're actively working on improvements and appreciate you being part of the Restaurant.com community.

Response from Restaurant.comJun 17, 2025

Hi Shontya, I reached out to you to get additional information. I'd like to learn more about this situation, as I'm not aware of any game. I'd like to understand what issue you're having so that we can assist you and resolve it. We look forward to hearing from you!

Response from Restaurant.comJun 17, 2025

Hi Donald, Our team would be happy to help you reset your password and access your account. I've requested additional information from you so that we can get in touch and get your account access back. We look forward to hearing from you.

Response from Restaurant.comJun 17, 2025

Hi Kathy, We'd like to assist you and I've requested additional information from you so that we can get in touch with you. I'd like to assure you that your points never expire and you can always exchange any unused certificates for new ones at any time and for any reason. We look forward to helping you!

Response from Restaurant.comJun 17, 2025

Hi Robert, We are happy to exchange your certificates for new ones at any restaurant in our program. If you can't find one right now, you can hold on to them and wait until something appeals to you. I'd like to assure you that your certificates never expire and unused certificates can always be exchanged for something new/different - no questions asked. I've requested more information so I can get in touch with you and help solve your issue. We look forward to hearing from you!

Response from Restaurant.comJun 9, 2025

Hi Miguel, Thanks for bringing this to our attention, and we apologize for the trouble this has caused you. Restaurants are never listed without their consent and participation in the offer process. We work hard to ensure that all restaurants in our program have opted in—but if your restaurant is appearing in error, we absolutely want to fix that. Our team would like to investigate your issue and remove your restaurant from our directory if it is appearing erroneously. We'll reach out to you for more information through this platform. You can also reach out to us via restaurant.com/faq. We’ll make sure your issue is addressed promptly. We appreciate your patience, and again, we apologize for the inconvenience.

Response from Restaurant.comMay 20, 2025

Update: We requested more information to assist with this, but did not receive a response. If you still need help, you can contact our team anytime via restaurant.com/faq. Hi Gabe, We’re really sorry to hear this was your experience—especially when it involved plans with your wife. That’s not the kind of experience we want for any of our customers. Restaurant.com partners with thousands of restaurants nationwide, and while we work hard to keep listings current, there are times when a location leaves the program without notifying us. We're actively improving how we manage these changes to avoid that kind of frustration going forward. It may not feel like it now, but millions of customers have used our program successfully over the past 25+ years. We’ve been around a long time (since 1999) because people do find real value in the savings we offer—and we’re committed to making that true for you, too. Just a reminder: your points never expire, and you can exchange any certificate at any time. If you'd like help finding participating restaurants near you, our team is here—visit restaurant.com/faq. We’d truly appreciate the chance to make this right.