Restaurant.comReviews of restaurant.com

Response from Restaurant.comSep 15, 2025

Hi Clifford, We’re sorry for the inconvenience you experienced. All restaurants on our site have formally agreed to participate, but availability can change from time to time. That’s why we always recommend confirming with the restaurant before visiting. We’ve reached out to gather more details so we can follow up with the restaurant directly. In the meantime, please know that your dining reward never loses value—your points never expire and can be exchanged for another restaurant deal in your account at restaurant.com. Restaurant.com is under new management, and we’re actively working to expand our network and improve our processes to minimize situations like this going forward. We appreciate your feedback as we continue to make the experience better.

Response from Restaurant.comSep 8, 2025

Hi Mariah, We’ve attempted to contact you directly to gather more details, and we appreciate your feedback. We’re sorry to hear you feel this way. Restaurant.com has been in business for more than 25 years, partnering with thousands of local restaurants nationwide to offer up to 50% off dining. All restaurants in our program formally agree to participate, and every certificate is valid when redeemed through our website first. Your dining certificates never expire and can always be exchanged for another option if a particular restaurant doesn’t work out. Some of our certificates are offered through third parties, such as timeshare presentations. While we set clear standards for how these offers should be presented, we understand they aren’t always explained correctly. Regardless of how you received your certificate, the value is real and fully usable once redeemed on our site.

Response from Restaurant.comSep 2, 2025

Hi JB, At Restaurant.com we are all about supporting local restaurants, which means availability can vary by location/zip code. Restaurants voluntarily choose to participate, and their offers may come and go over time. This was especially true during COVID, when many restaurants paused and restarted their deals at different times. We are not being deceitful—our site functions as a directory, and only restaurants with active offers are eligible for certificates. To make it easy, we provide a toggle at the top of the page to “Show Deals Only”, and participating restaurants are clearly labeled with an “Exclusive Deals” badge. We appreciate your feedback and hope you’ll find dining deals near you that fit your taste and location.

Response from Restaurant.comJul 29, 2025

Hi Scott, We’re sorry the offer you received from a third party wasn’t what you expected. All of our partners agree to present the offer in accordance with our marketing standards to ensure it’s clear and transparent—but unfortunately, they don’t always get it right. The "$200 dining credit" you received is equivalent to 20,000 Restaurant.com points. These points never expire and can be broken up however you like—so you’re not limited to using the full amount in any single establishment. Many customers find more variety and availability by redeeming their points in $10, $25 or $50 increments. While our dining deals are not stored-value gift cards, they are designed to offer up to 50% off your final bill at participating restaurants - and you receive the full value of the dining deal. So with a $200 dining deal, you'll still get the full $200 off of your restaurant bills, provided you meet the restaurant's minimum, which is usually 2x the face value (for example, a $25 dining deal may have a $50 minimum spend, so you'll save 50%). Each establishment sets its own minimum spend requirement and agrees to participate in the program. These details are clearly listed on our website. You can browse and redeem your points at any time and even exchange your unredeemed certificates if something doesn’t work out - no questions asked. Thanks again for your feedback—it helps us ensure better transparency all around.

Response from Restaurant.comJul 18, 2025

Hi Steve, We’re sorry for the frustration this may have caused. All restaurants on our site have agreed to participate, but if one unexpectedly doesn’t honor a deal, your certificate never loses value and can always be exchanged for another option. We’ve been in touch with you directly regarding your password issue, and we appreciate your feedback.

Response from Restaurant.comJul 15, 2025

Hi Tmd, We’re sorry to hear you were disappointed with your experience. Just to clarify, Restaurant.com works as a directory — participating restaurants choose when to offer deals, and they can add or remove them at their discretion. To see only locations currently offering a dining deal, we recommend using the “Show Deals Only” filter at the top of the search results. While not every restaurant has an active offer at all times, many users find value in discovering new spots, reading reviews, and saving up to 50% when deals are available. Thanks for sharing your feedback — we’re continually working to improve the experience.

Response from Restaurant.comJul 2, 2025

Hi Crystal, We're sorry to hear you had trouble finding available deals. Our site is a national restaurant directory, and participating restaurants can add, modify, or remove their deals as they see fit. That's why the directory has a filter to display only those restaurants with current deals. To do this, we recommend clicking on the “Show Deals Only” filter at the top of the search results page. That will help narrow your results to just those restaurants with active offers. Many of our users find value in browsing the full directory to discover new restaurants and read reviews—and when deals are available, it's a great way for diners to save. If you need more support, feel free to reach out to us at restaurant.com/FAQ and you can find our contact information there.

Response from Restaurant.comJun 24, 2025

Hi Joshua, Our team reached out to you - we'd love to help you with your situation. We’re sorry to hear about this frustration and want to clarify a few things. Restaurant.com dining deals are are high-value dining deals offered by our thousands of restaurant partners. You can use your points to redeem these dining deals, and most are structured to save you up to 50% off your meal. For example, a $25 dining deal typically requires a $50 minimum spend — so you’re still saving $25 when dining out. To find restaurants that currently have deals available, just use the “Show Deals Only” toggle when browsing our site. Only those restaurants with active deals will appear. As for restaurant participation — we have formal agreements with all restaurants listed on our site. If a location isn’t honoring its deal, we absolutely want to know. We’ve requested more information from you here on Trustpilot and would truly appreciate the chance to investigate and make things right. Thanks again for sharing your feedback — we’re committed to improving the experience for you and all of our customers.