customer
Mostly Good
I have had many delicious meals at some of the participating restaurants and it is always nice to receive the discount/savings when paying my bill. I have also had the unfortunate experience of dining in a restaurant and subsequently learning they will not accept the certificate even though the restaurant is still on the website.
Response from Restaurant.comJun 20, 2025
We’re so glad to hear you’ve enjoyed many delicious meals using Restaurant.com — and we truly appreciate you taking the time to leave a review. We also understand how frustrating it can be when a restaurant appears on our site but no longer accepts certificates. While all participating locations agree to honor our deals, occasionally a restaurant leaves the program without notifying us. We’re under new management and actively working to improve how our listings are maintained. We're also rolling out new tools for our restaurant partners that we're optimistic will help reduce miscommunication and make it easier for them to update their participation status in real time. As a reminder, your points never expire, and any unused certificates can always be exchanged at any time — no questions asked. Just log into your account and head to the Certificates section to make the switch. Thanks again for your feedback — it helps us continue to improve the experience.



