Restaurant.comReviews of restaurant.com

This website does not update the restaurants they still have partnership with. I went to 2 different restaurants, and they claimed they are no longer apart of restaurant.com. The worst part is, one restaurant in our area has actually closed!

When Restaurant.com certificates work they are great, but more often than not they don't. For instance, I'm in Key West now and of the three restaurants with certificates available for Key West, none worked. Two restaurants were closed and the third didn't take them anymore. Restaurant.com needs to do a better job policing locations to make sure they take them and if they don't, take them off the site. Someone should call each location to verify they are taking them. Plus, more need to be added. There used to be tons more restaurants on the site. I've voiced this many times with Restaurant.com reps and nothing changes.

Savannah Davis from Restaurant.com reached out to me requesting a review. I responded immediately and raised a legitimate issue I’ve experienced with the platform: several restaurants listed either refuse to accept the coupons you’ve already purchased and paid for, or make it clear they don’t want to honor them—often claiming they’re “trying to cancel” their participation. I expected a response addressing the concern. Instead, I received no reply and then, days later, a follow-up email again asking for the review—without acknowledging the problem at all. At that point, the app becomes effectively useless. A coupon platform only works if the restaurants actually accept the coupons. If they don’t—or if redeeming them turns into an awkward negotiation—it’s a waste of both time and money. I wouldn’t recommend it.

horrible i try to use the ticket but they said its already redeemed and is never used, i think thas page have to be verify because i think its scam. was $50.00 dollars.asume they used and after that happen.i try customer service and let know what happen and have the evidence they send me the answer sorry this card its already reedemed. i will report that.

The customer service is HORRIBLE. I have over 20 certificates for the same restaurant who no longer accepts restaurant.com. I asked for a refund several times with NO RESPONSE.

I was ignored for 30 minutes and I'm black so I think the racist and i was there at 1:21 and I didn't get my drink to 2:00And I didn't get my food to 2:30Bad service

Yes I used it a lot (in fact I should still have a few hundred dollars worth of certificates in my account) until the online account stopped working. Don’t remember exactly when it stopped working but I was using it for a few years until maybe 2023-2024. Not sure of the dates. I could have given this a 0 star but gave it a 1 for the period I enjoyed using it before my account disappeared. I was shocked, frustrated and angry until I gave up on my money wasted.

Don't join restaurant.com I've had it since before COVID All the restaurants that they tell you you can choose from or out of business or don't participate They are terrible on customer service and I'm stuck w 100odollars of coupons The nasty person in customer service was hostile rude unprofessional and hung up after a very lit te