Restaurant.comReviews of restaurant.com

Response from Restaurant.comAug 8, 2025

Hi GD, We’re sorry for the frustration this may have caused. All restaurants on our site have formally agreed to participate in our program, but if one unexpectedly doesn’t honor a deal, your certificate never loses value and can always be exchanged directly in your account. Restaurant availability can change, which is why we recommend using the “Show Deals Only” filter to see restaurants currently offering deals in your area. We appreciate feedback about individual listings so we can verify and update them as needed.

Response from Restaurant.comJun 17, 2025

Hi Lissa, I've requested information from you so that we can learn about what you're experiencing. When you redeem your certificate, the restaurant would only see one code to redeem so it's unclear from your review how this is happening. Our system should be able to see any activity on your account so we can look into it and get to the bottom of it for you. We'd love it if you could get in touch with us so we can help solve the issue you are experiencing.

Response from Restaurant.comJun 17, 2025

Hi Charlotte, We're sorry that you don't like the restaurants in your area. Please know that we are always expanding our restaurant network and adding new choices every day. You can check back often for new restaurants. And since there's no expiration date on your restaurant deals, you can wait for something that interests you to pop up.

Response from Restaurant.comJun 17, 2025

Hi Geoffrey! We'd love to help you out here so I requested more information. We're sorry to hear that you aren't happy with the restaurants in your area. We are continually updating and expanding our restaurant network to provide more choices throughout the entire country. Additionally, restaurants agree to participate in our program, but sometimes things happen and they forget to let us know if they closed or are no longer participating. We've recently launched some tools for our restaurant partners to help them better manage the deals they are offering to hopefully avoid miscommunication in the future. I'd also like to reassure you that your points are not stuck in your account and can be used at any time for any deal that interests you - and we're adding new options for points in the coming months to give our customers even greater flexibility. We look forward to hearing from you so we can help you.

Response from Restaurant.comJun 16, 2025

Hi Louis, I know we touched base offline, but I wanted to be sure to respond to you here as well in case anyone else could benefit from the information. As mentioned, we’re really sorry to hear the app hasn’t been working for you—and we know that’s understandably a frustrating experience. Our team is currently working on app improvements behind the scenes, and we appreciate your patience as we make those updates. In the meantime, some users have found that deleting and reinstalling the app resolves the issue. If that doesn’t help, the problem may be related to your device settings or browser compatibility. We always recommend using a mainstream browser like Chrome, Safari, or Firefox for the best experience. If the app still isn’t cooperating on your device, you can always access your account through our mobile-friendly website. It includes all of the same features and is a highly reliable way to redeem points and manage your account. Thanks again for your feedback—and for sticking with us!

Response from Restaurant.comJun 16, 2025

Hi Bill, Thanks for reaching out—we’re happy to help! Our new points system gives you the same value as before, just with more flexibility to use your credits however you'd like. You can combine points for higher-value dining certificates or spread them across multiple deals—it’s totally up to you. To get started, just log in to your account, browse the available restaurants, and choose the deal you want. At checkout, you’ll use your points to claim the certificate. And don’t worry—your points never expire, and you can exchange a certificate anytime if you change your mind. If you'd like step-by-step help, just visit restaurant.com/faq—we’ve got you covered!

Response from Restaurant.comJun 16, 2025

Hi Steve, We’re sorry to hear this has been your experience—we know it can be frustrating when a restaurant you’re interested in is no longer part of the program. While availability can change as restaurants join or leave, we’re always working to grow and refresh our network. That said, your points never expire, and you can exchange certificates anytime, so you’re never locked in. Many customers find great options when they check before dining, especially when using the “Show Deals Only” filter to see currently active offers. If you’d like help finding available deals near you or in areas you travel to, we’re happy to assist—just visit restaurant.com/faq.

Response from Restaurant.comJun 16, 2025

Hi Kay, Thanks for being a loyal customer and also for your feedback. We understand it can be disappointing when deal options in a specific area—like Youngstown—are limited. We’re actively working on expanding our restaurant network, so stay tuned for new options. To help narrow down what’s available near you, we recommend searching by ZIP code and radius, and using the “Show Deals Only” toggle to filter out restaurants that aren’t currently offering deals. That way, you’ll only see active, redeemable offers. Also, just to clarify—you can absolutely pay with a credit card. That’s always been part of the checkout process - so that should be good news for you. If you need any help or have other questions, just visit restaurant.com/faq. Thanks again for taking the time to share your thoughts!