RestReviews of rest.com

I ordered a king fitted sheet, a king comforter and a full size fitted sheet. When I got them, they were nicely packaged and seemed high quality. They were soft and silky feeling. I wanted something cooling because I keep waking up too hot throughout the night. The first few night, they felt slightly cool but after awhile I’d wake up and still be hot and they no longer felt cool. After 2-3 weeks I noticed a hole in the comforter where the stitching had come undone and I could see the cotton filling. I wanted to return the whole thing but I had used FSA funds to purchase and the deadline for my FSA was approaching and I was worried I wound be refunded in time and I would lose the FSA money. If you do want to return the product, they make you jump through hoops. You are limited to only retuning 2 items and you must have the original boxes AND you must take photos to send proof. I had also received a free gift of 2 pillowcases since I spent so much money and I was also asked to return the free gift, which I’ve never been asked to do by any company, ever. Since I was under warranty I decided to an exchange the comforter and get a new one. I sent the it back and received a new one within a couple weeks. After 2-3 week of normal use, the stitching came undone again! This time much bigger. I will need to resew it. To happen a second time after only a couple weeks shows how poorly these are made. Save your money and steer clear.

5/2026 - Replying to Rest - Yes, I had contacted customer service and they weren't helpful as you only offer a 30 day guarantee. 2025 & 2026 Sheets and comforter are very cool - really like this. However the quality of the items is problematic. Even with following laundering instructions, I already have stitches pulling and colors fading. With the cost being so exorbitant, you'd expect the quality to be better. And unfortunately customer service is not helpful.

REALLY???? It's really misleading when you say that you get a free pillow case but doesn't say that in A VERY CLEAR WAY like having a pop up that says ONLY ON ORDERS 249$ & up. It's not clear I didn't see that little print and I knew what I wanted bc I am a 3 time returning customer purchasing 3 comforters and pillow cases so I guess I spent enough to qualify. I am so conflicted that if after this order do I want to continue to do business with as I planned on ordering another comforter and sheets after I redo the guest bedroom. I do love your products but I feel deceived. Really disappointed I have my own business and my returning customers are some of the most important people bc they put the word out and have reoccurring experience with the product. Word of mouth is important to me. My returning customers get the best deals first. I feel very unimportant and scammed REST- Thank you for sharing your honest feedback—we truly hear your concerns, and we’re very sorry this experience left you feeling misled and unappreciated. That’s never the intention we want for any of our customers, especially someone who has supported us multiple times. We understand how the “Free Gift” messaging may feel frustrating if the spend requirement wasn’t immediately clear. The promotion is designed as a tiered offer, where gifts are unlocked at specific order values, but we recognize that if this isn’t communicated clearly at first glance, it can come across as misleading. However, the threshold gauge is there for visualization of the tier. That said, the gift itself isn’t intended to increase the cost of your order, but rather to provide added value once a certain threshold is reached. We never want our customers to feel like they need to purchase items they don’t actually want or need just to qualify

Purchased the Snow Ivory sheets and comforter. BEWARE- they have a very obvious peach undertone that isn’t called out on their site (the site photo looks quite different). I took it under a few rooms and outdoors to see if it was just my lighting, but it was still very peach. When I flagged this, customer support was prompt but resolution was terrible. They have fees for restocking, and wanted me to pay extra to change the color, despite them being cheaper via sale online (they always have sales btw). We ended up begrudgingly keeping them, and I will say they are soft but be mindful of color selection and return policy.

Do not buy a queen-size comforter if you expect it to cover both the end (foot end) of your bed mattress AND your pillows on the bed. The comforter is ONLY 90" by 90" and therefore leaves part of the pillows exposed to dust, etc. Additionally, DO NOT THROW AWAY their packaging (excessive as it is) as you'll need the original packaging to return the item. I bought two sets of sheet combinations and a comforter. Everything came inside a large box with multiple smaller boxes inside, each containing a separate item. Being a good steward of recycling, I recycled the boxes. A few days after I removed my old bedding and tried the new one, I discovered the comforter's size shortfall. Contacting Rest, I was told, I cannot get a refund because I didn't have the original box. (I could also think this was the intended ploy)