RestReviews of rest.com

The website experience has significantly reduced my confidence in the brand. The repeated add-ons, affiliate-style offers, and 10-minute countdown timer create a high-pressure sales experience that feels inconsistent with a premium, science-backed product. I own products from competitors such as Puffy and Cozy House, and based solely on the purchasing experience, those brands have inspired considerably more trust. I’m still hoping the product itself changes my impression. A premium product should inspire confidence throughout the entire customer experience, not leave customers questioning their purchase immediately after checkout.

I was never offered help in buying a second comforter or returning one.

Slipping an “orders protection” surcharge into the order AFTER my Apple Pay process is sneaky and underhanded.

I ordered a bedding set and wanted matching sheets for my king-size comforter. When selecting the sheets, I changed the size to King before placing the order. However, when my order arrived, I received twin sheets instead. I checked my order confirmation, and it showed twin, even though I intended to order king. The sheets were never used, but when I tried to return them, I found out I had to pay for return shipping. That was very disappointing. In 2026, it's frustrating that an online retailer still expects customers to cover return shipping, especially when the ordering process contributed to the mistake. Online shopping is supposed to be convenient, and this made the experience unnecessarily difficult. As for the comforter, it felt soft and cool when I first got into bed, but I woke up feeling hot during the night and had to uncover myself. It didn't provide the cooling effect that was advertised. Overall, I wouldn't recommend this company. Between the confusing ordering experience, paying for return shipping, and a product that didn't perform as promised, the experience was disappointing.

Product is nice and cool but washed once per their specific directions and seams were pulling off. Emailed customer service which twice copied and pasted a response instead of reading or looking at my photo. They then offered a warranty exchange but I had to send mine back to let them inspect it before they’d send a replacement. This is 2026 get with it

We tried the sheets and they did not work for us. We tried to return them within 30 days but they would not take them back unless we had the original box, which we put in the trash. I emailed the company and offered to pay for a new box and the cost to mail it, but they refused my offer.

Product wasn't a fit for me. I need something a little more squishy. However overall it was nice pillow and did have a cooling effect. Where they really failed was the return process and the agent on the chat. I was treated like a criminal trying to steal from them. The RMA approval takes 72 hours. The RMA process also asks for a picture of the product in its original package. So when I asked about why they said they need to make sure the product is unstained. I tried to make my point again. "it asks for a picture of 'original package' and not the product itself. and they just doubled down about stains. You really can't help stupid I guess. The RMA URL was also something I had to ask for and not easily found on the website. I don't know if they sell in retail stores but I would avoid online ordering for this reason alone. I didn't get any emails about the RMA submitting and the website comes to an end without any real confirmation. So I guess I will see.

My kind sister really likes her REST cooling blanket so she offered to reimburse me if i bought one since she knows i like to sleep cool. So i ordered one and was very excited to receive it! i was extremely disappointed as it did not cool me. i have a cooling weighted blanket that i so enjoy in the winter and cooling bamboo sheets that were great until i accidentally washed them in warm water. i tried the REST blanket for 2 nights and really wanted it to work because it was well made and pretty and felt luxurious but it made me warm and was cool for 5 seconds but then warmed up and was actually uncomfortable. The WORST part came when i tried to return it…. in order to return it…BEWARE…. you cannot use it!! That is TERRIBLE customer service…. so you read the reviews and all their advertisements that claim how cool it stays and you find that that is not so…at least for me…. and because they do not stand behind their product it cannot be returned unless you never open it up to even feel it… and to feel it you would think it would keep you cool because it is cool to touch. What company refuses to refund the customer who tried their product and found it lacking? One whose product deviates from how it is described. Also when my sister and i went to buy it..we were led to believe we were to have a discount… it was a discount until it came time to pay then it shot right back up to $160…. So these are all the reasons for my derogatory review. OK I just read the response from REST...which does not seem to coincide with what I have been told or read...I do have the original box it was mailed to me in...I have it packed and ready to return and am unable to get a shipping label because for some reason they are rejecting my return...I do not know why as I have met all of the stipulations in the response given by REST! And another thing; I wanted to leave this review on the REST website where I read all of these amazing reviews about their product and discovered this: Many company websites—including Rest® —manually moderate, filter, or gate their user feedback. Often, reviews must go through a pre-approval process or require an authenticated customer account, making it incredibly difficult to get independent, unedited negative experiences posted directly to the official product pages. I heard back from the REST people and they refunded me $32 and I decided to give my comforter to my sister who purchased it for me rather than go through the hassle of sending it back...you need to take a picture of it in it's original packaging...I have the original box it was mailed in but no longer have any plastic that it was sent in...I placed it in a zippered plastic storage bag that I thought would be good protection but not sure if REST would agree. I will increase my review from one star to 2 for their response.