a M.
Pricey, no results for our little one. Poor accessories.
Update 23 April 26: A 2 stars went to a 1 star but really a zero: I did write them. They refused to even exchange the item despite what the responder to the review promised. (based on extenuating circumstances). The responder to the email reports the unit is out of any return window. Either the two entities don't communicate or it was a platitude/placating response for Trustpilot users to see "they care" ... which the email responder just wanted to give me a tutorial (therefore didn't comprehend my email that we're well versed!) Which case scenario; not sure. But still left feeling hopeless when I was SO excited to try this! (When I was the one talking everyone into believing it could help.) OG review: "Did absolutely nothing for our little guy. Instructions were poor (too simplistic and nothing specific to canines, per se) and the unit seems inexpensively made for something so pricey, truly expensive. We needed more than 30 days bc the first accessory: the vest was too big and no xtra small in the sizes offered - so by the time we got the bandana it was past the trial period - and the accessories were also so expensive for the quality. The harness a little better construction but way too big even adjusted and the bandana had threads hanging off of it - just a triangle of cloth with a velcro pouch and is one-sized. My husband tried it since it is meant for all souls with no improvement. Feels gimmicky to me and I am ALL in on alternative solutions. If I ever try it, I may, and I have a miracle I will gladly revise it. So far we are disappointed in the results, the look, the feel, how it made us feel and the price including accessories. For myself I would like the other unit to wear but out a lot of funds so far already."
Response from Resona HealthApr 7, 2026
Hi Mark, Thank you so much for sharing your experience with us. We truly appreciate hearing honest feedback, as it helps us better support our customers and continue improving. We completely understand your frustration regarding the sizing and timing of the accessories. Please know that we are always happy to discuss return options, especially in cases where delays, like the bandana arriving after the trial period, affect your ability to fully try the device. We’re here to guide you every step of the way, and if you write to us at [email protected] , we’ll gladly provide more detailed guidance tailored to your situation to help you get the most out of your Vibe. Thank you again for sharing your thoughts, we truly value your feedback and your journey with us. The Resona Health Team