Renna L R.
Was given wrong information on pay out
We have had RWS since we moved over 4 years ago and haven't really had much to complain about until our washer was going out the week of 11-13-2023. Service tech came on 11-20-2023 and washer had bad transmission clutch so he proceeded to call RWS to find out if they would pay for repair which would have been 800.plus so RWS said they would do a buy out for 400.00 and checks go out on Friday's. I reminded her of Thanksgiving and then she said if not Friday it will go out on Monday 11-27-2023. As of today we have not received a check 12-4-2023. I called to find out if it was mailed and I was told that there has been no determination date yet and until then no check will be mailed and it takes up to 30 days for processing! REALLY! We already had someone pick up washer & dryer since we had to replace washer as they are aged anyway so as of now we are out 400.00 until we receive a check. This has never happened before and we just had our water heater replaced and that wasn't an issue. When did the rules change and why would I be told different information if that was false!