Mike C.
Sloppy work on the Velcro and weak tape
The sound proofing is fine but sloppy job in the Velcro tape to seal up the windows. They are couple of inches off in each side. In order for it to do its job, they need to stick.
Residential Acoustics, LLC has created the first and only product on the market that allows users to block unwanted noise while still allowing natural light and space in your home! Our AcoustiCurtain™ and AcoustiDoor™ (patents pending) are ground-breaking solutions that will finally allow you to tune out the background noise and zone in on the things you love to do.Our primary goal at Residential Acoustics is to help you reduce the sound in your bedroom, living room, and office. We offer free over-the-phone consultations to assist in diagnosing where your acoustic issues are, and how best to fix them. Our family of products are simple ways to solve your noise problems at a minimal expense, quickly, and without disrupting the comforts of your own home.
Residential Acoustics™ (residential-acoustics.com) has 137 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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137 approved reviews, newest moderated first
Mike C.
The sound proofing is fine but sloppy job in the Velcro tape to seal up the windows. They are couple of inches off in each side. In order for it to do its job, they need to stick.
Silva
The price was extremely expensive, but because I needed the sleep I was willing to pay the extra cost. I did research on other curtains and products and learned that mass loaded vinyl was a product used in soundproofing. So after sound proofing all my walls with new soundproof insulation and soundproof drywall, we ordered the curtains. The order took three weeks. Again, I was able to be patient because I was anxious to sleep again. When they arrived, they looked nothing like the picture on the website. I expected them to be thicker. They were just a piece of mass loaded vinyl (or some type of thin material no guarantee from the company exactly what they use in their curtains). My husband and I installed the curtains according to the directions. I went to bed for my long awaited sleep only to be awoken by a barking dog. Their curtains blocked out zero noise. I heard the neighbors starting their cars, running lawn mowers and barking dogs. I had hoped they would at least muffle the noise, but not even a bit. Then when my husband and I tried to roll them up, all the adhesive on the back of the velcro strips, pulled the paint from the walls. It's a mess. So I called the company at different times but only got a voicemail. So I emailed them. They respond very quickly to email. However, instead of understanding my situation they tried to blame it on me that the curtains didn't work. Two different people told me that my walls were old and my paint was old because that has never happened to anyone else. When I explained that we had just remodeled and that everything was new, they said the best they could do was a 20% rebate but they could not take the curtains back. I suppose that's better than nothing, but if this should happen again with other customers, I think it would be best for everyone if they had a new policy where they would take back the used items as long as they were in good condition at possibly an 80% rebate and resell them at reduced rate for others. That's a win-win situation to me. But they didn't favor that idea.
Kyle F.
I live near a busy highway, and my neighbors have dogs that bark all night. Thanks to the curtain I purchased, I no longer notice. This product does not 100% block noise, but if muffles the sound, a lot, so much that you do not notice it like you would have before. I am going to buy more for other rooms in the house. It is made with care, expert stitching, very dense and heavy, took five minutes to install. In addition, the measurements I sent in were on the money! Customer service is excellent as well. I fine product, and excellent staff on hand to help. Getting a good night's sleep is critical to one's overall well-being, this product, honestly, helps me sleep better!
Carlos
I purchased the curtain to quiet down my home office. I researched quite a bit and I ended up purchasing the sound curtain. When the kids are loud and scream my calls with my clients do not become embarrassing... For the price, it was the best way to make my home office more quiet.
Jason
No complaints about the customer service or timeliness of the order. I found the curtain prepared with apparently good quality materials, but the design and implementation left much to be desired. I ordered an acoustidoor to provide sound protection in an arched doorway between a hallway and another room. This door needs to be used reasonably frequently, so I anticipated rolling the curtain up and down with the straps to accommodate the traffic. However, the straps on the curtain are sewn down to about 6 ft from the floor. So when the curtain is rolled up, it only leaves about a 5 ft clearance below the rolled up curtain, which means if you're not paying attention and duck it will smack you in the face . . . or worse knock you completely down. It sounds silly, but the black curtain blends in very well when the lights are off. I don't understand why something that is intended to be used in a doorway was constructed with such an obvious oversight! This problem led us to simply lift the side of the curtain to walk under it as needed, but that only worked for about a week before the repeated stress of pulling on the outermost hook with the heavy curtain eventually popped the screw anchors right out of the drywall. So much for that, and now we're on to plan C (a ceiling track to allow us to slide the curtain to the side when not needed), which I'm not very happy about because it will be much more expensive and difficult to install. I consulted with customer service about this plan C idea prior to purchasing the curtain, but they basically said "give it a try and let us know how it goes". They really don't have much experience in this area. They also did not tell me that their strap roll-up system would be completely useless. Secondly, the velcro sewn around the edges to provide a good seal with the wall is a good idea, but again, not well thought out. This is for a doorway, yet white velcro was also added to the bottom of the black curtain. So now my nice black curtain that blends in nicely has a nice white stripe along the bottom that serves absolutely no purpose. Doors by definition do not have framing on the bottom, and there is absolutely no reason for this velcro to be there, except for the obvious fact that this company is selling one and only one product (for windows) in spite of marketing and selling the acoustidoors and acousticurtains as if they are in some way different. The edges of the curtain are not perfectly straight, which presented some challenges when measuring where to place the hooks on the wall. From grommet to grommet the height from the floor varies by about 1/2 inch. Even knowing this ahead of time and compensating, I was still unable to hang the curtain without it dragging on the carpet beneath. And the weight of the curtain causes it to stretch a little bit after hanging, which increases the problem.
Mar71
The website claims that they will deliver their product with 5-10 business days. After waiting 10 business days I emailed the company which has no direct phone number for customers to call, I was told that they are a small company and that my order will be shipped the following Monday or Friday. Well the following Monday and Friday came and went and no product. After 15 business days, now over 3 weeks, I was told that they are having problems with the factory that makes the product. I demanded a refund and was told that they would have to talk to their company manager for me to get a refund. Three days later after waiting for my refund, I was told that I could not get a refund because the curtains were being shipped. When I received the curtains it was obvious that they were made in a rush. Immediately after I removed the curtains from their package the middle 2 brass grommets on both curtains popped off. I can not recommend the company and their product based on my experience.
Response from Residential Acoustics™May 21, 2014
Dear Mar71, I'm sorry your curtains were late. All curtains are custom made and do take a substantial amount of time to sew. We are a small company and are constantly improving our processes; we are on-track with our time estimates for 99% of orders. As for your request for a refund, after we've started making your curtain, we cannot refund your money since we've already used a substantial quantity of materials in the process. Our cancellation policy is listed in the FAQ section of our website. As for a grommet popping off, this obviously should never have happened -- however, we do offer a full warranty against any kind of curtain defects. Please email us at [email protected] and we will repair your curtain immediately at no cost to you. I sincerely apologize for the hassle but we will certainly make things right for you. Thanks, The Residential Acoustics Service Team
RH
Only after I asked for order status I was told you guys were busy. I wish I knew about the order status (look at Amazon, for example) a bit more frequently. I was about to call my CC company for fraud and refund, but the on the same day the heavy package finally showed up. I think the velcro holdings are bit too sparse. I wish there was more tape all around. Also you guys gave me only 9 hooks, where I needed 10 total. I ended up with not-so-desirable small hook holding the last end of the curtain. I can't tell how unique this curtain is. It seems like bunch of hung mass loaded vinyl covered with canvas cloth. Am I wrong?
Response from Residential Acoustics™Apr 9, 2014
Hey RH, Please contact us with your order number and we'll mail you a replacement hook immediately. That should not have happened and it is not acceptable. http://residential-acoustics.com/contact-us/ As far as order status is concerned, we're developing a completely new website which will be launched by the end of the month. Order tracking is a core feature of the new site. We apologize for the miscommunication; we're a very small and relatively new company (especially compared to Amazon!), but we're constantly improving our processes. We began using less Velcro not because of cost savings (these savings are negligible), but because of feedback from customers: some customers found that the curtain was too difficult to roll up when full Velcro was applied. However, we have recently begun sewing Velcro all the way around once again -- but this time, with a different type of Velcro that is easier to separate. I know this doesn't help you since you've already received your curtain, but if you'd like to contact us using the link above we can provide some suggestions on attaching additional Velcro yourself. Or, if you prefer, you can ship the curtain back to us and we'll gladly attach additional Velcro and split the shipping cost with you. Also, the AcoustiCurtain is quite unique ;) so unique, in fact, that the US Patent Office granted us a patent for its design and soung-blocking methods. While most sound-blocking curtains merely absorb sound waves, our curtain absorbs AND deflects sound waves. The sound deflection (accomplished via the curtain's mass-loaded vinyl core) is the key to its effectiveness. The cotton outer layers are not merely for aesthetics; they muffle sounds to prevent echoes within your home and to provide further sound absorption. Please be assured that the curtain is made with great care, by hand, and is by no means easy or inexpensive to produce. We look forward to hearing from you! Sincerely, The Residential Acoustics Service Team
Zachary L.
I was skeptical at first but boy, what a difference. I live in a 1920s house with older windows that let a lot of sound through. This curtain completely transformed my living room -- it's like being in a solitary bubble. A bonus that I didn't expect is that the curtain has thermal properties as well; it's helped to keep my room cooler in the Florida heat (not to mention blocking a lot of light!). It did take 2 weeks to receive my curtain, but it was totally worth it. The company was responsive to my emails too, which is nice.