FazerCards ResellerReviews of reseller.fazercards.com

Response from FazerCards ResellerSep 9, 2026

Hello, Deposits on our platform are processed automatically. To be credited automatically, the payment must be sent using the exact currency and network selected on the deposit page. These details are clearly displayed before the payment is made. If the wrong currency, network, or payment details are used, the deposit may not be credited automatically and requires manual review. Nevertheless, we review all deposit-related support requests, including payments that were not credited automatically. Such cases are normally processed within 24 hours, and once the payment is verified, the funds are credited accordingly. Calling our service a “pure scam” and claiming that we are “vanishing with everyone’s money” is therefore false and misleading. We do not confiscate customer deposits. If you have already contacted support, please allow the stated processing time for your payment to be reviewed.

Response from FazerCards ResellerSep 9, 2026

Hello, Thank you for your detailed feedback. We understand the concerns raised, but we would like to clarify that the situation described in this review does not represent the normal operation of our platform. We recently experienced a temporary operational issue that affected some order processing and significantly increased support response times. This disruption lasted approximately one week and has since been resolved. Our support infrastructure has now been upgraded, with most tickets currently receiving a response within 10–15 minutes. The order-processing issues from that period have also been resolved, and operations have returned to normal. Regarding stock availability, an item being available does not guarantee instant fulfillment in every case. Individual orders may occasionally require additional processing or verification by the fulfillment provider. We also appreciate the suggestions regarding cancellations, automatic refunds, availability information, and platform-wide incident notifications. Some of these mechanisms already exist in our system, while others are areas we continue to improve. We appreciate that you highlighted the convenience of our platform and API. However, we also want future readers to understand that the delays described here occurred during a temporary disruption and are not representative of our normal service.

Response from FazerCards ResellerSep 9, 2026

Hello, We acknowledge that we recently experienced a temporary period of increased order delays and significantly slower support response times, and we apologize to customers who were affected. However, describing these issues as “constant” does not accurately represent our service. The disruption was limited to a specific period and was not the normal day-to-day operation of our platform. These issues have since been resolved. Our support infrastructure has been upgraded, and most tickets are now receiving responses within 10–15 minutes. Order processing has also returned to normal. We take legitimate criticism seriously, but we also believe it is important for reviews to distinguish between a temporary service disruption and the normal operation of the platform.

Response from FazerCards ResellerSep 9, 2026

Hello, We checked the period when this review was posted, and the statement that our support was “not responding at all” is not accurate. At that time, our support system was operating normally, and support tickets were actively being processed, with typical response times of approximately 10–15 minutes. We understand that individual requests may occasionally require additional time depending on the issue, but stating that our support was completely unavailable and that “no one is responding” does not accurately reflect the service that was operating at the time. If you experienced an issue with a specific ticket, we would be happy to verify its exact response history.