Reputation DefenderReputationDefender helps individuals and organizations take control of their online presence when it matters most. Whether you’re dealing with negative search results, unwanted exposure, or ongoing privacy risks, we provide discreet, high-touch support to assess the situation, build a strategy, and execute on your behalf. ReputationDefender is part of Gen Digital, Inc.., a global company dedicated to powering Digital Freedom with a family of trusted consumer brands.
Reputation Defender (reputationdefender.com) has 403 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Sales & Marketing · Phoenix, Arizona
Excellent
Sales & Marketing · Phoenix, Arizona
Excellent
Sales & Marketing · Phoenix, Arizona
Excellent
Sales & Marketing · Phoenix, Arizona
Excellent
Showing 32 reviews with 1 star · Clear filters
Anonymous
$1000 is an exorbitant price for digital privacy.
Response from Reputation DefenderMay 8, 2020
Hi there. We wish we could offer this service at a lower price, but unfortunately there is a significant amount of work involved that can only be done manually by a privacy expert. The price of our privacy product reflects the significant hands-on management each client receives. Please reach out to us if you have any further questions or concerns.
Jarod B.
There was nothing they would do to help
Response from Reputation DefenderMay 7, 2020
Hi, Jarod, We're sorry we were unable to serve you due to our internal policies on your type of situation, as we explained previously over the phone.
howard G.
Couldn't even get started based on an arrogant sales person that doesn't believe you need clients to succeed.
Response from Reputation DefenderApr 20, 2020
Hi, Howard, We'd like to apologize for the unsatisfactory conversation you had with our salesperson. A member of our leadership team has reached out to you. We look forward to chatting with you and giving you a better experience with our company.
Michelle H.
I went through their 5 step process and they couldn't even locate me. I will assume this is because their product only works in the USA?
Response from Reputation DefenderSep 17, 2019
We're really sorry to hear about your experience with our free Reputation Report Card, Michelle. You're right that the scan only runs in the US currently, though we're planning to add support for Canada and several other countries later this year. In the meantime, if you'd like someone to run a personalized reputation assessment for you, we'd be happy to do that with you over the phone, free of charge. Please let me know if you'd like someone to reach out.
John
Waste of money Does not do anything - pretty useless. Will cancel at first chance. And tell others not to go near this. I myself can clean up more junk online than these high cost service
Response from Reputation DefenderMar 12, 2019
John, I'm sorry to hear you're not seeing the value you expected. I've asked someone on our team to reach out to you and help solve this issue.
David
Not happy, didn't seem to change anything?
Karen
The yearly programs offer worthless protection. You will need to write emails or send letters on your own to remove offensive information. As for assistance with information that really needs removed the price is too high for the average person. Now there are other companies available, and willing, to help that are more affordable.
Response from Reputation DefenderMar 5, 2019
Thanks for sharing your concerns, Karen. There is a fair amount of protection in the product that should happen automatically for you. I'm going to have someone reach out to help you get assistance with the sites that you're having trouble with.
WEBCLIENT
You haven to do all the work to get your name removed from all these sites.
Response from Reputation DefenderMar 4, 2019
Thanks for sharing your experience. Some of the removal process is manual, that's true, but a lot of it should be automatic as well. I'm going to have the privacy team reach out to you so they can get you removed from the sites you're having issues with.