Buyer
Disappointing Quality, Misleading Promises, and Extremely Poor Customer Service
I ordered a “superclone 1:1” Datejust from this seller, but unfortunately it had minor production flaws. After contacting the seller, they offered me a discount on my next purchase, which I was initially very satisfied with. However, the second watch I ordered had serious defects and was nowhere near a “superclone” in terms of appearance or quality. The clasp felt cheap and loose, the date already changes 30 minutes before midnight, the engravings don’t match the original, and the logos and text are not even centered. For the past three months, I have been trying to either get a refund or exchange the watch. The seller has repeatedly promised this in writing, but I have only been stalled with various excuses. As a result, I ended up paying $900 for a cheap and heavily flawed watch. Recently, the situation became even more concerning. The company contacted me last week and asked me to delete my review, claiming that everything was now ready and they could immediately send me a replacement watch — but only if I removed the review first. I decided to give them another chance. They promised the watch would be shipped within two days. Instead, I waited an additional five days, exchanged over 10 more emails, and kept asking for updates. Each time, I was told the watch would be shipped “as soon as possible,” but no concrete shipping details were ever provided. This is exactly the same pattern I have experienced over the past months. At this point, it is clear to me that this shop is a scam and that their promises cannot be trusted. If you are looking for a true 1:1 watch without defects and with reliable customer support in case something goes wrong, this is not the right place. I clearly cannot recommend this seller. If the seller finally decides to honor the agreement after more than three months of delays, I will update or remove this review.
Response from ReplicarolexexpertApr 2, 2026
Thank you for taking the time to write such a detailed review. We are truly sorry to hear about the problems you faced with the watches and especially for the long delays and broken promises over the past three months. This is not the level of service we aim to provide, and we take full responsibility for the frustration this has caused you. We are committed to addressing this issue immediately and resolving it amicably to your satisfaction. Our goal is to make things right without any further delays. We sincerely apologize once again and appreciate your patience so far.



