Replacement Lens ExpressReviews of replacementlensexpress.com

This the worst company to work with. I placed an order for sunglasses on 4/10/2018 but few days later I saw that money was taken from my credit card but I did not receive my sunglasses and there were no emails on when the order was shipped. Therefore I decided to call company myself to find out what is going on. Lady i spoke with told me that they are checking to see if they have any in stock. On 4/18/2018 I received email saying that they would refund money back to my credit card because they do not have my glasses available. Also, email stated that I should see money within 3-4 business days. However, I today is 5/3/18 and I still do not have my refund. I emailed and called them but all I hear is that Refund Department is checking on it. However, nothing is getting done. I would not recommend anybody to purchase anything from this company. They are unreliable and not trust worthy. They took money before they found out that they do not the product I purchased and I still can not get my money back.

I was searching for a reliable place to update the prescription on my frames and came across Replacement Lens Express. Their process seemed straightforward: fill out the lens requirements, include your prescription and then send your glasses in to them. After having my glasses for over a week, I get an email notifying me that they could not fulfill my order because as they were trying to replace the frames, it was starting to crack on the lower right bottom. When I assured them that I checked over the frames before I sent them and that everything was fine, all I got was a "Sorry! When you send in your own frame it is at your own risk as stated on the web site." Followed with an offer for me to send in a different pair if I wanted to. That was what really got me, why in the world would I risk sending in another pair of my glasses to this company when they already damaged my first pair and did not even have the courtesy to try to fix the issue other than with a one word apology ('Sorry!')? So let this be a buyer beware for any potential customers out there, sure there are customers here who have given this company good reviews- IF actually were able to get their glasses done but what happens when they damage your property? You're basically SOL with a pair of unusable glasses and without the option of even trying to get the lenses replaced elsewhere because your frames are broken. Not worth the risk in my opinion.

Dishonest, Terrible customer service. Prepare to wait forever.

Remade lenses three times, they kept getting the prescription wrong. After third mistake I wanted a refund. I shipped back the bad lenses and they refused to refund. I had to take it up with Visa to force a refund, and they kept fighting. I eventually got the money back. Very rude and unskilled at manufacturing. Edit: Nice try, RLE. Since they questioned my authenticity and patronage, here are excerpts from the order details. Initial order email with personal details redacted: Replacement Lens Express 1131 Tolland Turnpike, PMB 301 Manchester, Connecticut 06042 United States PHONE: (860) 290-5291 STATUS: Processed DATE: 03/16/2016, 17:39 PAYMENT METHOD: Credit Card SHIPPING METHOD: UPS Ground Product: Single Vision Transitions Polycarbonate Lenses Code: L-SV010 Total cost: $213.84 Refund email after two reworks STILL failed to produce the correct prescription: Date: 5/16/16 Yes, if you would like a full refund, please send the lenses back. After faulty lenses were received, they offer Paypal or check and refuse to issue refund directly to original payment method (credit card). Date: 5/23/16 Do you have a Pay Pal account for the refund to go to? If not, we can send a check to you for the refund. I wait two more weeks for check to arrive, then give them a few calls. They say their accounting software shows the check had been cashed. Scam alarms go off and I start a Visa dispute with my bank. I never received a check or made any deposit. My bank saw the supporting evidence and issued a refund. I never heard from RLE again, until now that I'm sharing my experience. Stay far, far away.

be careful and wary before making your final decision. my experience is that it took more than a month for the express service to be processed and shipped. that is of course after receiving a letter earlier stating that they were shipped, but after not receiving anything the order was double checked only to discover that there was an error and actually my order was defective so that had to redo it. finally it arrived but one lens is incorrect being 3/4 of a number too low ! and the prism ordered was also not accurate. also i am not sure the lab manufactured lens is top quality so be careful, read more comments and decide for yourself if the price justifies the chance it will be okay in terms of returns i will have to wait and see what they can do. i am overseas and not counting in the overseas time for usps shipping which was actually very fast . the glasses were held up in customs but that is not relevant to my complaint but to others also ordering from overseas

After having my frames for about two weeks I just received an email that my frames broke in the lab and only asked if I would like my order canceled. Without knowing specifically what happened I still would never use this company again. There was no apology in the email and no offer to remedy the situation in any other way except to send in a different pair of frames. Please, let me send you another pair since you proved that I can trust your company.

That should have been my first step, research. Replacement Lens Express has more BBB complaints than all other like businesses combined. All of those complaints mirror my experience. They immediately processed my payment, even before I specified what frames would be used. They gave no updates as to order status until I requested them. They stalled twice, claiming the glasses "did not pass Quality Control". It took 30 days to finally receive the finished product, far from the 3 to 4 days the website claims. I believe it would have taken much longer if I hadn't emailed them weekly. The glasses I received were well built and as ordered, I'll give them that. Whether $260 for a set of plastic lenses is a good deal or not I can't say but it does seem like a lot to pay for 30 days worth of waiting and nagging.

I ordered reading lenses but what I got for $131 actually made reading impossible with them. When I emailed them, I got this reply: "Hello! The lenses you ordered would not work for reading, You ordered a single vision lens, That lens does not include the ADD portion of an RX. They would only be good for distance. Did you mean to order a Progressive (Bi-Focal)? " The prescription was not for distance. Since when do readers require bifocal lens? The Lens Factory in Louisville has been wonderful. Emails are answered promptly and they even gave me a discount offer that came out 2 days after I placed my order. I highly recommend them. In reply to RLE : So my order that said ADD 2.50 is not the reading prescription? Single Vision Clear Polycarbonate Lenses Code: L-SV008l Options: Select Your Frame Type: Full Plastic , O.D. SPH (Right): -0.50 , Right CYL: +0.25 , Right Axis: 180 , Right ADD: +2.50 , OS Left SPH: +0.25 , Left Add: +2.50 , You lied that this was NOT on my prescription, your website states you have a complete in house lab (yet on replies to some complaints you blame the problem on a lab you no longer work with), and the mailing address for the frames is in South Windsor but the glasses were returned from an East Hartford address in a box that had previous labels from Newton Eyecare in MA and Spectera Vision Labs in MD. No wonder your BBB rating is "F". My only mistake was ordering from you in the first place.