Replacement Lens ExpressReviews of replacementlensexpress.com

I have ordered five pairs of lenses with RLE and it has been, frankly, nothing but disappointment. The prices are great and I really, really want to like these guys, for sure, but nearly everything else about this company is lackluster at best. Their website advertises that you'll get your lenses back in 3-6 days! LOLMFAO! Try 3-6 WEEKS. They run promotions for discounts for buying multiple lenses but it's pulling teeth to actually get them to refund. My first two pairs of glasses were good quality but my last were impossible to see close up and gave me headaches after a long day on the computer. The service reps are about as helpful as a bad cough...

They accepted my order and charged my card. Then they decided my prescription was too high so they cancelled my order. But they did not actually tell me this, so then I spent $10 mailing them my frames. They should clearly state on their website what prescriptions are accepted before you enter your order.

I bought some lenses that their website said we're in stock. After not hearing from the company for 2 weeks I emailed to confirm that my order has gone through as my credit card was charged. They immediately replied saying the lenses were out of stock and a refund would be given to me. I thanked them and moved on. After a week or so of the refund not showing on my credit card I emailed back asking if the refund had been processed. They replied immediately and said the refund should show up on my credit card in 2 days. 2 days went by and no refund so I emailed them again. No reply. They take your money without sending you lenses, then refuse to give you a refund. EDIT: Here is the email exchange I've had with them. And I also filed a complaint through the BBB. On Mon, Aug 26, 2019 at 2:40 PM Replacement Lens Express inforeplacementlensexpress wrote: Message:  Hi, Can you please confirm that an order I placed on 8/8/19 went through? I ordered replacement lenses for a pair of Ray Ban sunglasses for a total of charge of $80.80. The details I remember submitting on the online form are: RB 3342, polarized , lens color of 004/58. I understand it would take about 2 weeks to receive the replacement lenses, but I confirmation that my order was submitted and the lenses were ordered. -- On Mon, Aug 26, 2019 at 11:48 AM RLE Info inforeplacementlensexpress wrote: Hello, Lenses are no longer available. A refund has been requested for you. Thank-you RLE Customer Service Team Member replacementlensexpress  Phone:  (860) 290-5291   LIKE us on Facebook!Follow our boards on Pinterest! -- On Fri, Sep 6, 2019 at 3:03 PM Hi,I still haven't received my refund.  Has the refund been processed? -- On Fri, Sep 6, 2019 at 12:04 PM RLE Info inforeplacementlensexpress wrote: Hello, Refund have gone threw it may take a day to hit your acct - Thank-you RLE Customer Service Team Member replacementlensexpress  Phone:  (860) 290-5291   LIKE us on Facebook!Follow our boards on Pinterest! -- On Fri, Sep 6, 2019 at 3:07 PM Thank you.  I'll monitor my account.  I'll email again if the refund hasn't gone through by Tuesday of next week. -- On Fri, Sep 6, 2019 at 12:12 PM RLE Info inforeplacementlensexpress. wrote: Ok, thanks.  RLE Customer Service Team Member replacementlensexpress  Phone:  (860) 290-5291   LIKE us on Facebook!Follow our boards on Pinterest! -- On Tue, Sep 10, 2019 at 6:39 AM Good morning.  I was told the refund was processed 2 weeks ago and again that the refund would go through by yesterday.  The refund of $80.80 has not gone through.  Is there a phone number I can call or someone in another department I should contact? Edit 2: After emailing them everyday after they stopped replying (no response yet), contacting them on Twitter everyday (no response yet), filing a complaint through the Better Business Bureau, and disputing the charge through my bank (Chase was great), I finally got a refund. This company will take your money without providing a product. I ended up going with Revant Optics for my replacement lenses. The lenses I ordered through them arrived within a week. I highly recommend them.

I ordered frames and received a notification that the order was accepted and the money was taken from my card. After three days, I checked the status of my order and saw that my order was canceled the same day as the order was received. Of course, the money was taken from the card. I sent an email asking what's going on? The next day I received a message: “Unfortunately the frame is all out of stock and no longer available. A refund has been requested for you. “ I contacted twice more with the question when they would refund me and each time I received the answer that "We will remind the refund department for you". After three weeks there is no refund of my money. I start a Visa dispute with my bank. Frames that are "out of stock and no longer available" are still available on the site (i.e. they know that these frames are "out of stock and no longer available" , but they still want to sell them). In my opinion, this is one of the worse companies focused on cheating people.

Wish I'd read all the bad reviews before ordering. Nowhere in the lens ordering process did I read where to send my frames. Nowhere did I see what my order number was. What a way to conduct business. I guess I'm supposed to figure out where to mail my frames on my own.

26/08/2019 - Ordered a pair of sunglasses and have received a notification that they had indeed taken the money from me. However, a week later, I noticed no contact from them whatsoever. Eventually I sent an email to check my status and was replied literally 4 minutes later that the sunglasses I ordered is out of stock and they would refund me. If I didn't contact them, would they just kept my money? Why couldn't they told me earlier that it was out of stock but instead they decided to take my money and kept quiet. Unprofessional and very sleazy. Update: 30/08/2019 - I contacted them asking why the frames I was interested in buying is still considered available. They replied that the site is updating slowly. Welp, it's been a few days now and the frames are still listed available instead of out of stock. Buyers beware, make sure you contact them ahead of time or find better sellers. They will definitely take your money without contacting you first.

I was waiting for my order a week and did not get any updates at all! Decided to follow up on the status of my order and been informed that my glasses are out of stock...."Nice" customer service and "nice" website management. Still waiting for the info about the exact day of my refund. This is completely unacceptable!

took my money then when I e-mailed them to check on order and see if they had been shipped they said the frames were out of stock and would not be restocked and had requested a refund. Who takes money without verifying they have stock?