RenyyaReviews of renyya.com

Great sweater many compliments

Ripoff!!! The company is not in the US as it claims so items take a long time from order date to delivery. Scam 1. Their return policy is awful. 5 weeks after ordering, I received the 3 tops. Items are too small and in contacting customer service, after some back and forth emails, they offered me $31 for $100 spent. Scam 2. Don’t buy from Renyya!!!

I received two sweatshirts in a $400 order. These two didn’t fit and the kids didn’t like the color. I emailed asking to just exchange them for other choices. They have done nothing but argue with me for three weeks. The choice should have been to allow an exchange and make their customer happy so they would have future business from me. They are terrible at customer service!! Do NOT order from them unless you are prepared to keep whatever you order whether it fits or NOT!

DO NOT BUY FROM THIS COMPANY!! I ordered some items that did not fit and tried to return them. After several emails they offered me $24 in refund for items totaling $103. So far I haven't received even this. The company is not in the US (the web site states that it is) and you get charged a foreign transaction fee on top of your cost. There is virtually no customer service and their return policy is a total lie.

I ordered and paid for my order on October 5, 2021. They charged right away. It now is November 29, 2021, and I still have not received my order. I have sent 3 email’s to them and all they say is they will check on it and I haven’t heard or received anything.

I bought a top from this company and it was nothing like what was advertised on the website. When I tried to get a refund I was offered $3 compensation for a item that cost me $48. When I asked about returning the item for a refund I was told that I would have to pay the postage to Dubai myself, despite the website showing ‘Free Refunds’ available. After many emails it became clear the the company was not prepared to honour their trading terms. In the end I contacted my credit card company and requested and received a chargeback refund. Do not use this company their products and customer service are atrocious.

I ordered a Christmas top mid October and just received it. Thankful I got it before Christmas so I can wear to a party. Runs a little big, fyi

The tops did not have labels with laundering instructions.