RentVillas.comReviews of rentvillas.com

We rented a villa in Italy. After paying in full, we were told the villa owner came under financial difficulties and the villa was sold. They offered to refund our money, I accepted that offer and have been ghosted by the numerous employees we have attempted to contact since. After the last "I'll check in with accounting on your refund"...not a word. All of this, of course, i have in writing in an email chain.

I'd give Rentvillas.com minus 5 stars if I could. This California-based company is a total ripoff. In December 2019, we booked a villa in Tuscany for a week for this past September of 2020. When Covid hit we were hopeful that by September things would pass and it would be okay to travel to Italy, but of course that didn't happen. The E.U. and Italy as a part of it, prohibited travel from the U.S. in late June. We asked for a full refund as we couldn't travel. RentVillas first said that "our money was already spent" -- one of the most ridiculous comments I've ever heard in such a situation. Then they tried to offer us a voucher, which we refused, and then tried offering us just 40% of our rental fee as a refund, saying this was their cancellation policy. However, WE didn't cancel, we were prohibited from traveling to Italy. This was totally outrageous and unacceptable and contrary to their refund policy, which states: "RENTVILLAS.COM is unable to honor your booking, for reasons outside of its control, including without limitation as a result of weather or other acts of god, labor disputes, or other force majeure events, or as a result of actions taken by the owner of the property, RENTVILLAS.COM will use its best commercial efforts to locate a like property at a similar price. If we are unable to locate a substitute property acceptable to you, RENTVILLAS.COM will refund any amounts actually paid by you to RENTVILLAS.COM." Their policy says they'll refund "ANY AMOUNTS ACTUALLY PAID" not 40%. Basically, RentVillas.com was trying to perpetrate a fraud, and contrary to their own policies by keeping 60% of our money paid to them. RentVillas.com is one of the worst travel companies I've ever dealt with. I would NEVER consider using them again.They require you pay upfront and then won't even honor their own policies. We eventually got our money back after disputing the charge on our credit card, but it wasn't an easy process. Again, NEVER consider using this company. They are a total ripoff.

Refused to refund 25 percent of our deposit on trip to Italy after the airlines stopped flying there and the country closed down due to the coronavirus pandemic. Received full refunds from everyone else except RentVillas! They were recommended by Ric Steves ......very disappointing!! Dr Tom B