RentRediReviews of rentredi.com

Response from RentRediSep 25, 2026

Hi there Ashley, We’re sorry to hear about the frustrating experience with your landlord. We understand that tension between landlords and tenants can be disrupting, so we reviewed your support interactions to see how we could improve. After reviewing your chats, we understand that you reached out for instructions to download your rental payment history. The instructions that were provided, which applied to both computer and mobile device, were accurate and would have helped you receive the information you needed. One of our supervisors reached out to see if we could assist you with those instructions. Please know, it is our goal to make sure both tenants and landlords are protected on our platform. If we can still assist, we ask that you respond to the message we sent, or call our phone support team, and ask for a supervisor. [email protected] (646) 741-9393

Response from RentRediOct 15, 2026

Christa, we’re happy to hear RentRedi has taken some stress off your plate! Keeping things simple and organized is what we build for, and we’ll keep working to make it even easier. Thank you for using RentRedi!

Response from RentRediSep 10, 2026

Hi Hassan, thank you for sharing this! We're glad Lewis was able to show you exactly where to go and get you comfortable navigating there on your own. That kind of hands-on walkthrough is exactly what we want our support team known for. Thank you for your patience while you got the hang of it, and for being part of the RentRedi community!

Response from RentRediSep 11, 2026

Levi, We dug into the September charge you reported on the 3rd. Nothing in our system failed here. The charge was created automatically on August 11, exactly as it should have been. It was removed on August 27, when Delete All Future Charges was used on that unit. That action clears charges that have already been generated, not only ones still ahead, and September was one of them. The extra tenant on the unit screen cleared when the lease was recreated. We'd rather that action made its reach obvious before it runs. But the charge didn't disappear on its own, and there was no bug behind it. The real failure was the 24 hours. You got a reply in two minutes, then waited, then asked twice whether anyone was actually helping. Fast first replies don't count for much when it takes a day to find the answer. On the December issue, you were right and we gave you a thin answer. Returning a security deposit at the end of a twelve-month lease is routine work, and telling you to handle it outside the software isn't an explanation. We now offer the ability to do this in beta, and will be releasing it shortly to our whole customer base. On "worse every year": you've been with us since 2022 and through a  payment processor change. That's fair to be annoyed about, and four years in you've earned a straighter answer than a day of waiting. Charlie, our Support Supervisor, is reaching out this week. If you'd rather not wait, call (917) 793-6068 and ask for a supervisor. — The RentRedi Team

Response from RentRediAug 31, 2026

Thank you so much for this 5-star review, Jean! We appreciate it and are glad you're enjoying using RentRedi!

Response from RentRediAug 27, 2026

Hi Fredrick, We looked into your account and there is no security deposit here to return. You never paid one through RentRedi. We checked every payment on your account from March 2025 through February 2026, and all of them were rent going to your landlord. RentRedi is the software your landlord uses to collect rent and manage the property. Even when a deposit is paid in the app, the money goes straight into the landlord's own security deposit account. We don't hold it, we don't control it, and we can't release it. Whoever you paid your deposit to is who has it, and your landlord is the one responsible for returning it or giving you a written breakdown of what was deducted and why. Most states set a deadline for that after move-out, so it's worth looking up the rule where you rented. If you want us to walk you through every payment we have on file, email [email protected] or call (917) 793-6068 and ask for support escalations. — The RentRedi Team

Response from RentRediAug 27, 2026

Thank you so much, we appreciate your 5-star review!

Response from RentRediAug 19, 2026

Hi Ann! Thank you for the 5-star rating. We're glad RentRedi has helped make your rental experience a good one. We appreciate you being part of the RentRedi community and taking a moment to share this.