Jason
I wanted to like RentRedi
I wanted to like RentRedi, and at initial glance it looked like it did everything a small landlord/property manager would need. Unfortunately, once you start using it, you quickly realize the user experience is not good and several limitations are causing frustratoins for my tenants, myself and my team. We are currently looking for a different solution. Here are a few of our frustrations: **Maintenance requests do not allow for a way to easily communicate back and forth with the tenant about the issue. You must move the conversation to the Chat feature which causes information to be in multiple places and teammates that need updates may not be on the chat or there may be multiple chat threads about the same issue. **If you pay for Latchel 24/7 emergency maintenance support, the maintenance request becomes confusing for the owner/teammate and tenant. All requests (emergency or not) automatically goto Latchel. Latchel asks the tenant a series of questions which may have already been answered in the request itself and then the tenant receives a notice the request has been canceled if Latchel determines it does not meet the definition of "emergency" maintenance or if the owner/teammate manually takes over the request. **Chat feature is new, however has some significant issues/limitations. Only the primary/owner for the RentRedi account can initiate a chat with both tenants and teammates on the chat. If a teammate (i.e. an employee, maintenance person, etc.) initiates a chat with the tenant, they cannot include any other teammates on the chat. This leaves the information discussed only visible to that teammate/tenant. This causes duplicate work, tenant frustration for multiple people asking the same question, etc. The chat feature is slow and causes the app/web to hang when populating the "to" field and when hitting send. **Setting up a new lease/charges is extremely confusing. You aren't sure if the tenant is receiving notifications while stumbling through the process. Extending from a fixed end date to month to month (or any extension really) is also confusing. **RentRedi Support is usually pretty quick to respond via chat, however they tend to not understand true issues and treat most support requests as a "how to" question and just copy/paste the help text they find with the most keywords that resemble the issue you typed. Then someone else may takeover the chat and doesn't read what has already been discussed/tried and duplicates your effort. I have had 4 different people "help" me within an hours time. **The Tasks functionality is very limited. You can't assign tasks to people, associate them to a specific property or tenant, group/re-order them or have multiple date fields to differentiate between created date, due date, completed date, etc.
Response from RentRediMay 14, 2025
Hi there Jason, We really appreciate the feedback you've given us. You're helping us grow as a company to meet the needs of our customers, and we're grateful for your insight. We've passed your feedback on to our UX/UI team so we can implement these improvements in the near future. If you need any help or have any questions, please feel free to contact the support team at [email protected]. We will be more than happy to assist you! Thank you!