American Furniture RentalsReviews of rentfurniture.com

After we lost our house and everything we own, insurance rented us a house and recommended you. You brought a bunch of stuff all used and damaged, some items never worked like the can opener. The glass baking dish shattered first time it went in the oven. DVD player stopped working after 2 months. Within 6 months not one of the 3 TVs worked. The couch had bedbugs which bit me in middle of the night. The pans stick and the kitchen utensils were bare bones. And finally I discovered the dryer often does not shut off by itself. Imagine flipping on the light and finding the dryer running even though you hadn’t done any laundry in at least 3 days. Month after month, I’m storing more Of your non functional items AND we are paying you for the inconvenience. What a racket you are running! Sucking in the insurance money for letting people store your garbage. Not sure how much you charged to rent everything for the past 2 years… My mom scheduled the pickup for April 16 between 1-4. At approximately 9:30 10 o’clock a crew shows up from your company foreman as a real attitude and they stated that they’re there to pick up the furniture here to pick up the furniture. I said you’re three hours early. I wasn’t even dressed. I hadn’t taken a shower or anything. I asked if they could give me 30 minutes just to get dressed and the foreman says I don’t have time for that very rudely they stomped back to the truck and I guess to call the office or what not please shout out in the truck for I don’t know 3045 minutes and then at some point I looked out the window and they were gone not a word not a call nothing so now my mom who is 83 years old OK and is over her head, taking care of all of this shit for this fire now they’re sending her a bill for $7300. You are sending her a bill for $7300 for this crap rental stuff that you left here I had the couch in the chair out in the in the driveway they could loaded that and they didn’t. They left it out there and then I ended up having a problem with code enforcement because I couldn’t ever get anybody to come back and pick the furniture up. Just a bill for us so there you go your house burns down to the ground and now we’re gonna come and snatch all your insurance money and you know wrench, a bunch of crap and then after renting it for two years, you’re gonna turn around and sell it to us for full price is this stuff for second second everything has damage of some sort I mean it’s not major damage but well, I’m some of it is, you know if they can’t opener never work not even once this is bullshit. Nobody should ever do business with you. I thought I had seen everything in my life here and this is a real new one here it’s a real new one you’re forced in doing business with you and you just do like all the rest of the contractors that work for the insurance company you’re gonna do whatever the hell you feel like doing and it has nothing to do with a competitive business environment or whatever we’re just forced into you and to let you have your way with us and you are thoughtless and degenert. You need to come get this goddamn furniture and leave my mom alone cause heads are gonna roll now. Everyone of your contractors it works with the insurance company. Is it a scam artist you don’t believe in working hard at all. You’re all a bunch of thugs and now after two years, the house is still not finished and we are having to pay the rent on the Rental house because you left your goddamn furniture here and we have nowhere to live Don’t do business with this company ever not for one single thing you would not believe how rude they were. You would not believe the lies they made up the Foreman says that I came out to the truck and said oh you still can’t come in the house I would have been thrilled to have him in this house six months ago or a year ago to get this crap out of here and now he’s gonna lie and say that I said they can’t come in. Don’t you have a conscience my mom is 83 years old and hasn’t been in her own home in over two years and so you just feel the need to come in and make it worse and get paid for that. really you can’t offer humanity anything positive?

We lost everything to a house fire and were grateful to survive. Our insurance recommended AFR Furniture Rental, but the experience only added to our trauma. The first set of furniture was substandard—some items were clearly from the dollar store. Soon after, our daughter developed a rash that lasted for months. It wasn't until my husband spotted a bedbug on her bed that we realized what was happening. The house we rented had been vacant for over a year with no signs of infestation, so we traced it back to the rented furniture. AFR denied responsibility and delayed picking up the items. The landlord ended up paying for fumigation, and we’re still unsure if it will come out of our deposit. This whole ordeal reopened emotional wounds from the fire. I would never recommend renting furniture, especially in a time of crisis. What was meant to help us recover only made things worse.

My experience with this furniture rental company was nothing short of a nightmare, especially considering we rented their supposedly "VIP assortment." The furniture they offered was shockingly ugly, extremely low in quality, and incredibly outdated. It's as if they scavenged the leftovers from a flea market that had been picked clean by vultures. Even though we paid for the so-called VIP assortment, it was less appealing than anything we had ever seen before. The bed, which we explicitly mentioned was the most important item to us, turned out to be the worst of all. When we voiced our dissatisfaction, the company's response was astonishingly indifferent. They suggested we buy our own bed to address the issue. To make matters worse, the mattresses of both the bed and the sleeper sofa were very old and looked beyond used. It was evident that these were not maintained properly, and the level of discomfort they provided was unacceptable. We've slept in many hotels and B&Bs, all of which offered much better bedding and service than this company.

AFR Furniture rentals near New York. The original furniture I rented from AFR to furnish a rental house for one (1) year were horrible. The fabric sofa had cat hair on it along with rat droppings. The (3) king size mattress smell like urine, they were beaten down… I reported it to my agent and AFR came to remove the items.The workers testify to the condition saying it smells terrible. Yes, they were replaced, but I was dissatisfied with the quality. I had to purchase covers to cover all furniture including mattress. I would be very careful with sleeping or sitting on bed, and chairs. Would I use this company again? No

This is my daughter and grandson. Hi friends. We need to have a talk about how a grown man insulted my child with a disability, and got a slap on the wrist. I will insert my sisters words that she wrote for me as I was in tears about the situation that happen! We called the CEO of American Rental, and he apologized, and said he will call us back with what action he would take to handle the matter. Well he never called, so we called him! And all he said is that “I talked to Buddy and he said he was sorry. I told him not to do it again.” That was it! That was all we got from the CEO of a 100million dollar company, but never anything from the Buddy the one who insulted my kid with a disability. So now I’m ready to raise hell. Here is what happened……. “I have never been so pissed at management as i am with American Rental in Rensselaer. My sister, her husband & my 4 year old nephew went in just looking at new couch for the extra suite they have in their home, when the manager comes up and instantly is rude. Asking personal questions which they were answering but still wanted to look around for a bit before deciding if they saw anything they’d actually want. London (my nephew) has sensoring processing disorder, speech impediment & suspected autism, is the sweetest kid you’d ever meet, and has come so far with wanting to talk to strangers and getting out of his element - proceeds to talk to the manager Buddy- when all the sudden Buddy tells London he’s talking to much, and starts waving his hands in London face in a mocking manner. London being a kid, continues to try and talk to the man and Buddy once again is rude and tells London he doesn’t even know how to enunciate his words and proceeds to talk gibberish to him, told him to shut up that he wasn’t a teacher and mock him again. IF THAT WASNT THE ICING ON THE CAKE, Buddy asks my sister if London was her only child, she says yes and he says “thank god”. My sister has PCOS and has a hard time conceiving, it’s super inappropriate thing to say to someone not knowing if they’re actively trying for a child! They all leave the store, my sister is in tears, London asks if he talks too much in a sad voice and she calls me crying. The person that I am, I call the store and start yelling at him when he tried to gaslight me and say that he didn’t mean it, and he tries to ”play around with kids”. So if you ever decide to go to that store, PLEASE DONT. The disrespect to a CHILD and to others is insane to me. they should be ashamed!”