Renters WarehouseReviews of renterswarehouse.com

Absolutely terrible when it comes to maintenance. Had a leak we reported over a month ago that leaked into the walls and carpet causing toxic mold. This still isn't fixed and renters warehouse refuses to take accountability for this. In addition, the las Vegas manager Ryan Gonsales laughed at me over the phone when I was voicing my concerns of the mold and trying to break our lease. When I asked him to put himself in our shoes, he proceeded to tell me he removes all emotions from this job and refuses to put give anyone any sympathy. This speaks to the level of immorality and lack of ethics at this company. How can you trust a manager dealing with tenants and landowners homes if he removes all sense of empathy and compassion for your home? He is not better than a robot at this point. Everyone at this company will not care about your situation and do everything in their power to cover their own asses. I recommend staying away from renting or even using this company as a landowner.

As an owner, I can tell you that the owner's don't come out any better than the renters. We were told many things upon signing that we apparently didn't hear. Huge up-charges on all repairs (even ridiculously small ones that could be one by a trained mouse). And they don't let you know until the repairs are done. As mentioned before, just steer clear of this company -- Renters and owners

ABSOLUTELY DEPLORABLE COMPANY! I am shocked that a company this large operates the way they do. Avoid at all costs. They are 100% for the owners, the tenants all get screwed. The owners can take as long as they want to make repairs, and can keep your entire security deposit with absolutely no explanation or proof of damages. We had a leak that was allowed to continue for 3 months until I had to march in to the corporate office and have a full blown nervous breakdown in front of the poor ladies at the front desk. The entire area between the 2nd floor and downstairs ceiling had hundreds of gallons of water leaked on it and absolutely nothing was done to dry the area or mitigate the mold. They painted over the water damage! Renters warehouse assured me the owners would be selling when we moved out. This comforted me a bit as an inspector would certainly find the mold. Well guess what, this property was listed by Renters Warehouse shortly after we moved, I assume they now have new victims living there. They knowingly endanger tenants to make profit. I will stop by the property in a month or so and warn the new tenants of the mold. There was hundreds of other problems, I would have to write a book to cover it all. Another notable issue was that Renters Warehouse told us we were legally responsible to make thousands of dollars worth of repairs an inspector found before we even moved in! It was stuff like install smoke detectors etc. I had to contact an attorney who assured me we were not at all responsible. Stay away at all costs. This company probably took off years of my life with the stress they put me through.