Renters WarehouseReviews of renterswarehouse.com

Renters Warehouse is a scam Property Management company so Beware. Stay away because they rented a property in Scottsdale Az that wasn't healthy or safe. They have tons of lawyers and own the courts in Maricopa County.

Oh where to begin..... 200 lease renewal fee each time lease is renewed no matter for how long when literally only the date on the lease is changed.....refusing to pay for a door/frame to be fixed due to someone obviously trying to break in, with their excuse of "we get alot of calls about this type of issue and it is commonly after a domestic dispute" BS, refusing to admit there is a mold/mildew problem as my furniture is ruined, now not being able to renew lease because my roommate fussed at a vendor for not wiring fans up correctly, leaving a mess, and taking an Amazon and other special light bulb with them and was only trying to get them back and the fan/lights wired correctly. They falsely stated in an email due to "ongoing violations of this policy" ( a policy saying basically no abuse of any kind). This was 1 time and only because the vendor lied to my roommate so he talked back. Oh and rent WILL be raise upon each renewal just FYI.

Oh where to begin. The only positive experience when dealing with Renter's Warehouse was their receptionist, Ann Marie. She was always helpful and kind. Their application process was ridiculous, but we were moving cross country so we needed to find something rather quickly. Since we were in transit to VA on the day our lease began, my family opened the home for us. Upon arrival, the home was filthy, the toilet was filled with black water and the carpets had not been shampooed. We were told all of this had been completed prior to our lease beginning. We contacted RW to state our concerns and were told there was nothing they could do. This is unacceptable and extremely bad business. My mother and sister ended up cleaning the home on their own. With much persistence, they took $125 off our 2nd month rent as recompense. (to have a 1320 sq home cleaned properly it is $200+) The home was in no way ready to be rented. We soon began having issues with the refrigerator, which was disgusting and had a manufacturer date of 1994. It was in very poor condition. The door rails were replaced with bent pieces of metal rods and duct tape...yes. duct tape. It had a hard type staying at adequate temperature so we were having to throw away perishable food. We requested a replacement and were denied. We were told that they would just replace a part....a part that the appliance company had to order because the refrigerator was so old. We waited, and waited, and waited. We heard nothing. So we purchased our own refrigerator so we had a working appliance. There were many items on our move-in checklist that needed to be fixed, but were ignored...ex windows did not lock properly, mold in the shower tiles and poor caulking job, damaged counter tops and flooring. The list goes on and on. I doubt this checklist was even read. The home was definitely NOT worth the amount we were paying in rent. There is so much more I could mention, but it seems as though all of tenants have had the same aggregating, unprofessional experiences with RW so I shall skip to the move-out process. We were told in no uncertain terms that we were NOT to patch any nail holes, paint etc. The home must be professional cleaned and carpets shampooed and we must provide receipts. Which we did, and it looked 1000% better than when we moved in. We were informed that RW would be deducting $1400 from our deposit because they needed to patch nail holes and paint. Interestingly enough, the photos on the rental re-listing showed nail holes on the walls. Hmmmm......looks like they did not patch nail hole or paint the home....so our deposit was stolen. If you are looking for common courtesy and mutual respect, do not rent from Renter's Warehouse. Truly the worst rental company we have ever dealt with.

Absolutely terrible!! Do not facilitate any relationship between owner / Tennant issues at all. They never actually speak to the owner when u have an issue they only send emails but say they talked to them. Take the money and run... Don't tell or give you full disclosure in the house. If the owner doesn't feel like repairing something your screwed. The maintenance does nothing to do any repairs because owner declined to authorize them. So you live with busted windows, doors,heating issues you name it . They do not give a crap at all.want you to sign a walk through acceptance via email when you never got an actual walk though and we're able to note damages or problems. Dont give or want you to be able to upload any pics of damages to your file for record. Leasing agent won't respond to tell you where to send pics But they will email you looking for a 5 star fn review. It's all a big money grab with below standard help or support for the Tennant.

This is quite possibly the worst management company to ever exist. I get that they try to bend over backwards for their owners so that the owners continue to use them, but their incompetence in handling simple and easy to decipher issues is truly exhausting. They also have agents that simply lie to induce prospective tenants into agreeing to a lease. We signed a lease for a house in Littleton, and the agent, Jacob McMorrow, assured us that the owner was going to drywall and finish half of the basement, including the two bedrooms. We also have written texts from him assuring us of this before we signed the lease. We get to the property last week, and the drywall has not been put up in the basement as agreed upon, and the floorboards in the bedrooms downstairs are also not installed. We let Jacob know, as well as open up a maintenance request with Renters Warehouse, and we are told that these issues are closed as they're going to be handled directly by the owner. A week later, we get an email saying the owner is declining to do the repairs as they're purely cosmetic and don't have to be done. But we have written statements from Jacob McMorrow and verbal statements assuring us that they will be done to induce us into the lease agreement. Additionally, all of the smoke alarm batteries were dead, the place was disgusting and not cleaned, and the walls were not painted as agreed. There was actually old food left on the grill outside, and we were told that doesn't have to be fixed either. It is apparently okay for them to leave tenants old decaying food from the prior owner/tenant. If you hear the name Renters Warehouse in your search for a rental home, run as fast as you can in the other direction!

Home Owners: Beware of Renters Warehouse non authorized aggressive communications toward tenants and refusal to follow owner's requests. Without my knowledge Renters Warehouse told my tenant that I was going to increase his rent when in fact I had no plans on increasing the rent nor discussed with Renters Warehouse the idea of rent increases. Without my knowledge Renters Warehouse told my tenant that if he didn't pay in 2 weeks I would initiate eviction notice. My tenant called in a panic and I told him I have no intention of evicting him. I called Renters Warehouse and told them to stop threatening my tenant with rent increases and evictions unless they talk to me first. Their response, "this is just standard operating procedures and we will continue."

I was just informed that this substandard online company is managing the property that I've been renting for almost eight years now I have to pay $200 lease fee. This thievery!!!!

We lived in this townhome for three years, and at the end of our lease, we ensured the property was left in excellent condition. We even hired a professional company to clean the carpets, leaving the home in better shape than when we moved in. However, upon receiving our security deposit, we were unfairly charged $500 for carpet cleaning and an additional $400 for floor cleaning. Despite requesting receipts or any justification for these excessive charges, the property management company has completely ignored us. This experience has been deeply frustrating, and it feels like they are taking advantage of tenants. Warning to future renters: Make sure to get everything in writing and keep thorough documentation because they will not hesitate to overcharge and ignore your concerns.