RemotelyX, LLCReviews of remotelyx.com

Response from RemotelyX, LLCJul 19, 2026

This review does not accurately reflect what happened. First, we did not force a candidate into your company. Our recruitment process gives every client full control over the hiring decision. You reviewed the candidates, interviewed them, and decided who to hire. In fact, after your very first interview with this candidate, you told us how much you liked him and decided to hire him immediately. You chose not to continue interviewing the remaining shortlisted candidates or conduct any additional assessments, despite those options being available. We have documented records of your feedback and your decision to proceed. Your claim that the candidate was inexperienced is therefore difficult to reconcile with your own hiring decision. You had every opportunity to assess his sales experience, CRM knowledge, and overall suitability before making an offer, and you chose to move forward after the first interview. Regarding the work schedule, our standard placements are based on a Monday-to-Friday workweek, and this was communicated during both the sales and onboarding process. Toward the very end of the onboarding call, a six-day schedule was mentioned. Unfortunately, that detail was not carried through internally. As soon as the issue came to light, we followed the process outlined in our agreement and offered to replace the employee. You declined that option and specifically instructed us not to replace Rawad because you wanted to give him another chance. We have documented records of this conversation. It is also incorrect to state that we were trying to "squeeze more money" out of you. No one demanded additional payment. The only discussion around compensation arose because you requested that the employee work an additional day each week beyond the agreed Monday-to-Friday schedule. Asking an employee to work an extra day is a change to the agreed working conditions, and it is standard employment practice for additional work to be fairly compensated. This was not an attempt to charge you more for our services—it was simply about fairly compensating an employee for additional working time. It is also important to address the statements attributed to the contractor. You reported that he had made comments which, if true, would have been entirely unacceptable. We took those allegations seriously and immediately investigated the matter, including considering terminating his contract. After speaking with the contractor and reviewing the available communications, we found no evidence that those statements had ever been made. When we informed you that we were investigating the matter and prepared to take action if necessary, you then asked us not to proceed with any action against him. What is particularly disappointing is that, after we sent you a detailed response addressing each of your concerns and outlining the available solutions, you chose not to respond to any of those points. Instead of continuing the conversation, arranging a call, or working toward a resolution, you ignored our response and proceeded to publish this review. Throughout this process, several of your communications with our team were unprofessional in tone, yet we continued to respond respectfully and professionally. It is also worth noting that, despite the concerns now expressed in this review, you were satisfied enough with our service at the time to proceed with purchasing a second hire. That decision speaks for itself and is difficult to reconcile with the picture this review attempts to paint. We believe it is important for prospective clients to consider the complete timeline of events rather than only the allegations made after the fact.

Response from RemotelyX, LLCMar 10, 2026

Thank you for your feedback. However, this review is not an accurate or valid representation of what actually occurred. To clarify the timeline: the payment was made on February 25, and the contract was signed on February 28 (Saturday). We first attempted to reach out on March 3, after the weekend, using the email address that was originally provided to us. You then informed us that this was not the email you actively check. As soon as we received the correct email address, we resent the onboarding information to the active email and attempted to call you the same day to get you onboarded and move the process forward. Unfortunately, the call was not answered and the onboarding email did not receive a response. Shortly after, you informed us that you no longer wished to proceed because you had already hired someone internally. Because of this sequence of events, the timeline described in this review does not reflect the actual communication history. Our team was ready to proceed and made multiple attempts to move the process forward as soon as we had the correct contact details. It is also important to clarify that this review appears to have been posted after a refund request was declined. As outlined in the signed agreement, the refund conditions were not met in this case. Prior to posting this review, there were also messages indicating that a negative review would be left if the refund was not issued, which further raises concerns about the intent behind this review. We maintain complete records of all communication and timelines and can provide references for everything mentioned above if verification is ever needed.

Response from RemotelyX, LLCFeb 18, 2026

Hey Art, On our discovery calls, we walk through pricing, the hiring process, timelines, and what working together would look like. After that, our team does follow up, not to pressure anyone, but because that’s part of our process. Many people have follow-up questions or need time to think, so we check in. If someone tells us clearly they’re not interested, we always respect that and stop reaching out. In your case, we didn’t receive a direct “no,” so the team continued following up as they normally would. I also want to address the comment about our reviews. They come from real clients who have gone through onboarding and worked with us, we don’t generate or fabricate reviews and you can message each and everyone to make sure. That said, we respect your decision not to move forward and wish you the best in finding the right fit for your needs.

Response from RemotelyX, LLCFeb 18, 2026

Hi David, We’re honestly surprised to read this, especially given the history of your account with us. We placed two hires for you. When you weren’t satisfied with the first candidate, we honored our replacement policy immediately and provided a new hire at no additional cost. That replacement was working and delivering before further concerns were raised months later. To address the vetting claim, every candidate we present goes through resume screening, a recorded video introduction, structured HR interviews, skill verification, and assessments when required. We don’t send unvetted applicants. In your case, both hires went through that same process before you approved and onboarded them. The concern about “double hiring” was only brought up after the candidate had already been working. Once you shared your concerns, you chose to terminate both hires and end the contract. Although we did not fully agree with how the situation was characterized, we still issued a refund to close things respectfully and professionally. We take accountability seriously, and we also stand by the work we did on your behalf. We encourage you to to review our other client feedback, which reflects long-term, successful placements and positive experiences working with our team. Not every partnership is the right fit, and that’s okay. We genuinely wish you the best moving forward.