From S.
Title: Buyer Beware – Sold Me a Fake Bag, Refused Accountability
I purchased what was advertised as a Louis Vuitton CarryAll Vibe MM Black from Relux Shop in March 2025 for $2,515.11 USD. Upon receipt, I had the item authenticated by LegitGrails, a trusted third-party service, and it was confirmed to be fake. I contacted the seller immediately (April 10) with the full report and requested a refund along with a prepaid return label. The seller either ignored my emails or delayed responses with vague promises. At one point, they claimed I’d receive a return label “within 2–3 business days.” That never happened. Instead of resolving the issue, they deflected responsibility, demanded I return the item at my own cost, and claimed they'd “inspect it internally” despite third-party evidence. This is unacceptable when the item was clearly misrepresented and counterfeit. I’ve since escalated the case to PayPal Buyer Protection and reported the store to Shopify and relevant consumer bodies. If you’re considering a purchase from this shop, I strongly advise against it. [Update on 20 April, 2025] Reid Shop sent me the following message after I had informed him I had reported the case to PayPal disputes. “You will get refund within next 72 hours if your review is deleted . Thank you” That response is both unethical and a violation of PayPal’s policies. They are attempting to bribe or coerce me into removing a factual review in exchange for a refund that you are rightfully owed.