Reliable RespiratoryReviews of reliablerespiratory.com

I used to have an overall better experience. It seems now I have to keep calling to follow up on when I will be receiving my supplies that was said was approved

I hate my face mask and wish I could just go somewhere local to get it changed rather than call and have someone trek out to my house.

Several months ago I called for replacement items. Since I was a new customer (RR purchased my current provider) they told me that I had to have my doctor submit a prescription to them. My doctors office did that several months ago. I have never received notification from RR nor have they contacted me concerning providing me replacement items. I have much better service with my previous provider.

Takes a long time to get special orders

I have received no follow up or any continued support from this company. My old company would call from time to time to see how everything was going and if I needed any supplies. Nothing from Reliable Respiratory,

By and large, my experience has been good. The technician who came to the house was very informative. A request later to get a different type of mask was fulfilled well. I would give a higher rating if not for one significant glitch. After my fitting appointment with the technician, an empty laptop bag that was in the room where we met went missing. I thought he might accidentally have left with it; I never suspected anything other than a mistake. I called twice asking them if they could contact the technician to see if that was the case. Neither time did anyone get back to me. The case wasn't worth that much, so it was no big deal. But it seemed unprofessional not to follow up on that.

They never call me to ask if I need supplies or how I’m doing.

When i called for assistance, it took a long time to get my point across and understood. There was also a lot of confusion between the assistance that Reliable offers versus the assistance of the company that provides the machine. i am still unclear as to who to call to get supples versus help. And too, i got calls from people checking up on me, and when i called to leave a message to call me back, i never got a call back.