FRANCIS
Inept outfit failed to deliver fresh…
Inept outfit let this worthy customer fall through their cracks. Reliable (what a misnomer) Respiratory failed to deliver life saving fresh supplies for ten months! Did not honor the written contract, that took Reliable Respiratory two full weeks to confirm insurance coverage. Final firm contract in writing signed by both parties. At one point, Reliable Respiratory laughably turned customer's account over to a collection agency for 13 bucks! Even the Audit Systems (based out of Florida) collection agency said we were dealing with a predatory outfit. Took money directly, without any prior notice much less permission, from customer's bank account. Repeatedly ignored doctor's orders to troubleshoot and reprogram machine. Never left even a message as to what they were going or not going to do!
Response from Reliable RespiratoryMar 12, 2019
Hello Francis, I am sorry to hear you did not have a good experience with us. When there is an outstanding balance, we are unable to provide new equipment, it is our policy. I am sorry to hear you feel so strongly about it. I will update our billing dept with your concerns. Thank you.




