Reliable RespiratoryReviews of reliablerespiratory.com

All of my experience with RR have been a struggle. They don't check on equipment at all. So, then the equipment fails and the after-hour line when you call for help does work. The tech has not given us a call back I have called the office (after office line) @ this time 4 times no response.

I have been waiting 8 weeks for a CPAP machine. I called them (second time) for an update and was told the order was not proceeding, and never had been. They had not bothered to call or email me or my doctor's office to inform anyone of an issue. Customer service score = -10. Is it so hrd to pick up phone and call someone?

My experience with Reliable Respiratory has been like dealing with that scam of a CD company in the 90's that kept sending you CD's you didn't want, billing you for them and making it difficult to cancel. They keep insisting on sending supplies I don't need, billing my insurance for it, and once that ball gets rolling, it is almost impossible to get it stopped. Their replacement interval for masks and parts is ludicrous, insisting that parts that still work fine "need to be replaced" when they don't. It is practically medical insurance fraud. Every time I call in because something small is broken and needs replacement, they send me a box of stuff I didn't ask for, don't need and don't want, and then bill a combination of me and my insurance company for it. I have looked for the parts elsewhere, to no avail. I believe I might need a doctors prescription for them, which is stupid, considering how simple they are. There is no reason I shouldn't be able to buy a mask frame on - for instance - Amazon. Next time I see my primary care doctor I am going to insist that I be switched to a different provider.

The company sent the CPAP machine with the wrong mask. I explained to the technician who set up the equipment. When I called to get the correct mask, because I never heard from them, the rep said it was beyond their thirty day return policy. Even though the policy was never explained to me, she was having none of it. Policy was policy, and that was final. After several more minutes of trying to get her to understand, she abruptly hug up the phone on me. Aetna, my insurance company, is now fully engaged with this company and getting the problem resolved. Customer service and professionalism is at Zero for this company.

Very rude guy on the phone. I would avoid doing business with these people.

Bad customer service. Can't be bothered trying to find solutions to lousy fitting masks. Dont deliver on their promises

No help at all

I am very disappointed with Reliable Respiratory and would not ever use them again or recommend them to a friend. I have been a customer for seven years. When I needed a new machine to replace the old one, I was given a quote. Six months later, I have paid more than twice the quoted amount and RR is still billing me for more. According to them: “The machine still has 7 months of rent left on it. The reason for this is that each time you changed insurances the rent started over again from the beginning. “ Nothing, on the entire website or in my dealings with them for seven years mentions “rent”. If I had paid for half the machine’s value with one insurance company already, by what argument have I lost all the equity in the machine and have to start again when I change insurance companies? I and my previous insurer already owned half that machine. Rent? How is this even legal? Nowhere on their website is there any mention of rent or of resetting the clock if you change insurance companies. Had they warned me about it I would not have ordered the machine then, and certainly not from them. After seven years as a loyal customer, I am deeply disappointed by these deceptive business practices. No, I do not recommend dealing with Reliable Respiratory. They quoted me one price and I have paid it more than twice over, and they still want more.